The pandemic also affected the quality of high grades available to mills. “There’s more color and more mixed in sorted office paper now,” Dupuis said, noting that her mills had to explore using additional grades. “We’re looking for substitute grades so we aren’t surprised again when the next disruption happens.” On the downside, different grades can require more chemical treatment to be usable, which adds cost. Gable, in contrast, said the office paper stream is cleaner these days because there are fewer newspapers and magazines in offices, so “we don’t have many rejects or discarded bales anymore.”
In terms of current business concerns, “labor is probably our biggest challenge,” DeLano said. “It’s hard to find and retain employees. A lot of people didn’t come back to the workforce after the pandemic.” Dupuis said it has been more difficult to “build the group dynamic” with employees during the pandemic, which makes it harder to retain workers. There’s also an ongoing shortage of supplies in general, and trailers are particularly hard to find, DeLano noted. For Gable, the higher fuel costs are making it tough for his mobile shredding business to maintain margins. Plus, rising interest rates are making it more expensive for his company to finance the purchase of new trucks.
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