Hello NECCF Community,

Over 80 professionals gathered at the beautiful Connors Center in Dover, MA, for the NECCF Fall Forum! This event delivered an impactful day of discussions centered around navigating the complexities of managing change in the contact center/customer experience (CX) space. Whether attendees were addressing rapid growth, mergers, or acquisitions, our expert-led panels offered practical strategies to manage these transitions effectively.

During the sponsors presentation, "Not Just Staffing – How Else We Help!" five leading BPO providers showcased innovative ways they can support your CX initiatives beyond just staffing solutions, offering fresh perspectives on the ways they are continually innovating to optimize operations on their clients behalf. Speakers Cheryl Coppens, Ibrahiem Atshan, John Coulter, Jeremy Ogle, Nicolas Gutierrez, and Ashlee Botti shared valuable insights into staffing strategies.

The afternoon featured an engaging Case Study and Working Session, allowing participants to dive into real-world scenarios focused on change management and process improvement, providing a hands-on opportunity to collaborate with peers and industry experts.

Owned and operated by Boston College, the Connors Center is conveniently located less than 20 miles from Boston, offering a serene retreat just minutes from both 128 and the Mass Pike. Nestled on an 80-acre estate, the Connors Center provided a picturesque backdrop with over 50,000 square feet of event and meeting space, making it the perfect setting for this dynamic forum.

We appreciate your participation and look forward to seeing you at future NECCF events! At NECCF, we’re committed to providing valuable insights, resources, and community support to help contact centers thrive.

Stay Connected as we will be announcing dates for our Virtual Workshops this winter and mark your calendars for our Spring Forum on March 5th at The Connors Center! Details to follow.

For updates on future events and opportunities be on the lookout for our emails, follow us on LinkedIn and frequently check our Website.

Thank you for being an integral part of our NECCF community.