Reshma Subramoney, Head of Customer Experience & Business Assurance at Hollard Insurance, has joined the variety of speakers who will be presenting at the 6th Annual Customer Experience Management Africa Summit.

Reshma is an experienced leader who is committed to the achievement of business growth through sound quality management and customer experience strategies.

Reshma provides strong and guided leadership and offers direction in all business critical key performance indicators that assists business realize their return on their investments in people, processes, technology, equipment, knowledge and customers.

Head of Customer Experience & Business Assurance

Reshma has been involved in many change transformations during her career, working alone as a consultant or as a part of a multinational team. She has gained extensive national and international knowledge and expertise within the South African and UK regulatory environment including Treating Clients Fairly (TCF), Data Protection, Customer Protection Act, National Credit Act, amongst others.

Hollard, South Africa's largest privately-owned insurance group, has been noted as one of the top organisations operating in the CX space with their relatable tone in their marketing and not taking themselves too seriously.

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The CEM Africa Summit takes place on the 16th & 17th of August 2017 at the state of the art Century City Conference Centre in Cape Town, where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa.

Customer Experience Africa Awards

We're searching for the best CX practitioners in Africa.  Nominate today.

Nominations end: 31 May 2017