July 5, 2023

At the Commonwealth, we are committed to creating and fostering a diverse workforce culture. Do you know someone who's passionate about making a positive change in the lives of others? This week, we are highlighting rewarding opportunities in Customer Service and Direct Care roles.

Please help us spread the word to connect compassionate and driven individuals with these rewarding opportunities across the Commonwealth!

Customer Service 💻🏢📞

Benefits and Eligibility Representative

Location: Quincy, MA

Learn more: MassHealth is seeking dynamic customer service-focused individuals to serve as a Benefits and Eligibility Representative. The successful candidate will be responsible for assisting individuals and families (including those individuals over the age of 65 residing in a nursing facility) with the application process by assisting and facilitating the necessary eligibility forms, reviewing continued eligibility, making referrals, and maintaining appropriate levels of benefits.

Customer Service Representative

Location: Quincy RMV

Learn more: In this role as a Customer Service Representative, you will perform related duties such as booking registration and license appointments, booking road exams, citation payments, and other clerical duties requiring a moderate degree of decision and general knowledge of the functions of the Registry of Motor Vehicles, and more.

Direct Care ⚕️👩‍⚕️👨‍⚕️

Direct Care Worker

Location: Metro Boston Region including: Charlestown, Dorchester, Roslindale, Roxbury, and South Boston

Learn more: The Department of Developmental Services (DDS) seeks caring and compassionate applicants for the role of Direct Care Worker who are committed to building meaningful relationships and provide outstanding care and service.

Juvenile Justice Youth Development Specialist

Location: Central MA Region

Learn more: The Department of Youth Services (DYS) is seeking dynamic, positive, service and career-minded individuals to fill the role of Juvenile Justice Youth Development Specialist. In this role, you will work with juvenile justice involved young people ages 12 – 20 years old and you will be the front line residential staff serving youth committed to the care or custody of the Department. You will learn the fundamental principles of rehabilitation, safety and security in the juvenile justice system, and have a unique opportunity to utilize skills that directly and positively influence the course of a troubled young person's life.

Search the following job titles in MassCareers:

• Benefits and Eligibility Representative
• Direct Care Worker
• Juvenile Justice YDS
• Customer Service Representative

These positions are open and accepting applications. In MassCareers, you can filter based on job location, schedule, or agency to find the perfect opportunity for you!

Know someone who may be interested? Please feel free to share, or reach out to the Human Resources Division about other Commonwealth openings:

recruiting@mass.gov