Whether a new entry in the hotel industry, or a seasoned operator; education can be something owners don’t think consider for themselves. Yet, as Warren Buffet says,
"The Best Investment You Can Make Is In Yourself".
That is why
HMBookstore.com, one of the leading online bookstores for the hospitality industry, is now adding classes for hotel owners
to meet the oft overlooked need for further education for owners and developers.
“With the rise in the number of first-time hotel owners and seasoned owners wanting to stay up to date, we saw a real need to help educate these owners in the hospitality industries,” says Tristar founder, Ken Edwards
Edwards started HMBookstore.com in 2003 when he recognized the gap in professional training for hospitality staff. With the Hotel industry’s average turnover rate at 50%, Edwards realized the need for consistent and professional training of hospitality staff that could be completed at their individual pace. HMBookstore training modules have been deployed by over 500 hotels, 25 universities, and colleges along with a growing new trend of associations including Tribal Net and California Lodging Industry Association.
With the success of HMBookstore’s training for employees and managers, the company started getting requests for hotel owner training. In response to the need, HMBookstore.com has developed curriculum of over 150 e-courses designed for entry level through management positions for hotel employees, managers and now owners.
HMBookstore.com is one of the original online bookstores and one of the few offering classes in Spanish and Mandarin.
HMBookstore clients report an increase in guest satisfaction scores on Trip Advisor and direct guest comments. They also report an improvement in their employee retention rates.
Just a few of the 30 classes planned for owners include:
- Growing Your Portfolio
- Hotel Development
- Owners and Partnerships
- Hotel Analytics
- Risk Management
- Reputation Management
is owned by Tristar Hotel Group, a hotel management, development, and consulting company structured around the ability to provide a wide range of management solutions to hotels and their owners.
Tristar boasts 20 years of hotel experience, operating both Full and Limited Service properties,
Our vision is simple. We strive to help bolster the hospitality industry by providing the educational resources that will make employees and managers better prepared to provide the level of service and bottom-line that are necessary to be successful in today’s world. We have sold thousands of eBooks to university and college students, as well as hotel industry professionals, and our presence throughout the globe is ever-growing. We are committed to using the best technology available, and to always provide the same high-level of customer service that we describe in our eBooks” says Edwards.