How Allied Irish Bank is using CardEasy to de-scope its contact centre from PCI DSS compliance
In recent years AIB has been dealing with an increased amount of payments that were taken by card over the phone and has expanded its call centre based staff.
AIB needed a secure and user friendly solution for the taking of card payments over the phone that put customer security, PCI DSS Compliance and removal of risk at the forefront of its operations.
The Syntec CardEasy solution offered AIB the best possible fit when AIB was weighing up potential solutions. Syntec offered AIB an efficient, easy to use product that removed all records of card details from its call centre, including call recording, thus increasing customer security and reducing risk.