Dorado Pharmacy Supercharges Refill Adherence and Profitability with American Pharmacies’ Free Guided Growth Program

Dorado Pharmacy, an American Pharmacies member in West Texas, was having trouble keeping track of patient refills and identifying its most profitable patients. They decided to explore a new approach and gave American Pharmacies' Guided Growth a try.

In just three months, they collected over $32,000 in gross profit while ensuring their patients remembered to take their prescribed medicine.

Dorado Pharmacy Certified Technician Nallely Carrillo (pictured above) said it took her less than 45 minutes to learn how to use Guided Growth. Within a day, the Dorado Pharmacy team was up and running.

(L-R) Nallely Carrillo reviews RxCompass reports to prepare for outreach calls, which she and Selena Sandate (pictured on Carrillo's left) make together.

"Guided Growth delivers an automatically-generated weekly report identifying our most profitable patients who need refill reminders," said Carrillo. "Selena Sandate, another tech, and I spend only about three hours a week reaching out to patients by text and phone. I was amazed at how grateful our patients were to know we were looking out for them."

At the end of each week, Nallely and Selena used the RxCompass ROI Calculator to quickly track performance. The results were impressive.

“We are so glad we started Guided Growth,” Carrillo said. “The results speak for themselves. We are going to adhere to Guided Growth from now on!”  

Personal outreach also provides opportunities to showcase other pharmacy services such as vaccinations, med sync enrollment, home delivery, and targeted nutrient depletion. The icing on the cake is that adherence outreach leads to increased patient loyalty and satisfaction. “You get to know your patients one-on-one and get to understand their needs much more,” said Carrillo. 

“At the heart of our Guided Growth program is the pharmacy-patient relationship,” said Jeff Jacobs, American Pharmacies VP of Pharmacy Analytics & Clinical Services. “While highly effective with closing gaps in refill adherence, these personal interactions also grow relationships and provide pharmacies with a proven channel to showcase their services and quality care in a consistently profitable way.”

Ready to give Guided Growth a try? Reach out to your APRx consultant today and we’ll help you get started right away. Training is quick and you can start now. Like RxCompass, Guided Growth is available to APRx members at no charge.

Watch this short video on how your pharmacy peers are using RxCompass and Guided Growth to MAKE MORE MONEY and improve the health of their patients. 

If you’re an RxCompass user, you’ve probably heard of our highly successful refill adherence program, Guided Growth. This program was first developed in 2016 and thanks to the generous participation and collaboration from APRx members, a proven and effective solution is now ready for deployment in any member retail pharmacy.  

Program Achievements

• Over 120,000 fills captured
• Generated $8.8M in total revenue and $1.6M million in gross profit
• 12 member-owners have exceeded $250,000 in total revenue each

With the prevalence of auto-refill and med sync in recent years, many community pharmacies are regularly adding patients to their adherence programs to close gaps in medication therapy and maintain strong Star Ratings performance. The appointment-based model that med sync provides pharmacies results in:

• Regular touchpoints with enrolled patients
• More fills per patient each year
• Opportunities to earn profit beyond the fill

RxCompass Tools Monitor Performance

• Features a unique ROI Calculator for assessing return on investment
• Weekly "Refills on Time" report helps identify patients with past-due refills
• Simplifies prioritizing patient outreach via phone or text

Efficiency of Patient Outreach

• Successful personal outreach takes only 1-2 minutes per call
• Expected to capture at least one fill for every call made, regardless of call outcome
• Targets first those patients with multiple refills past due for greater overall return per call and per minute
• Opportunity to promote additional pharmacy services 

See Important Key Performance Indicators

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