As INTERPRO approaches its quarter-century in business, we are inviting you, our friends and colleagues, to share your story - a monthly "Quote for the Quarter" that describes what is meaningful in your life. Stories that are selected are also followed by a financial contribution from INTERPRO to the author's charity of choice. This month, we feature Rick Hensley from Messer Construction.
In July of this year, I will have worked for 45 years. I've spent my entire career focused on technology, and have watched it change dramatically over that period - from batch processing of cards to real time systems, to standalone PC's to client servers, to e-commerce and to today's
mobile, cloud, big data, and the internet of things. In those 45 years, the way we live has shifted dramatically too. The cars we drive, the houses we buy, the food we eat, and the way we dress has all changed - who wears a suit to work every day like I did in the 70's, 80's, 90's? Who could have imagined casual Fridays? But through all of those changes, there was a constant, and that constant was people.
As I reflect on my many relationships over the years, I realize that our focus has always been on people, but that perhaps the way we focus on them has developed over time. In the 70's and 80's, the client and customer were central. With mantras like "The customer is always right," if the employee had to sacrifice to satisfy that customer, it was never questioned. The pendulum started to swing in the 90's, and the courageous began to ask - if we make our employees our central focus, won't the clients and customers receive better products and services as a result?
Today, we still struggle with that balance, but I have always believed that the people we work with - employees and customers alike - need to know first and foremost that we care about them. Care breeds trust, and trust builds teams, and teams come equipped with a unique spirit that encourages everyone's best effort.
Over time it has taken a measure of courage for me to be clear about
this, but I like to call care by another name - Love. Some might find using the word love in a business setting uncomfortable or inappropriate, but now I don't hesitate to tell the members of my team that I love them. I want them to know without question how much I care about their well-being, how much I want to be there for them, how much I want the very best for them. At the end of the day, what better way to demonstrate how, even after 45 years, some things never change?
Rick has asked that we make a donation to Serenity Recovery Network.
The mission of the Serenity Recovery Network is to help build a strong foundation of lifelong recovery in a structured residential setting for addicts and alcoholics and their families who suffer from the disease of addiction.
If you are interested in submitting a "Quote for the Quarter", it's easy! Just contact
, or click the submit button below.
Remember to identify the non-profit, charity or cause that is close to your heart, and we will make a donation in your honor.