How Do We Satisfy Demanding Customers?
Ask Todd Given,
During his 25 years at Whitney Blake, Todd Given has learned both the manufacturing and the technical side of the business as an Engineering Manager—and now Program Manager. Here’s how Whitney Blake customers benefit from all of that experience…
What exactly does a Program Manager do?
Todd: I look at the overall time frame of a project and then outline the detailed tasks to meet the client’s schedule. Whitney Blake specializes in building unique products that are specific to a particular product or application—they aren’t off the shelf. I evaluate the risks, coordinate tasks, and provide updates to the customer. If I see anything that might impact the performance or the schedule—for example, a delay in delivery of materials—I figure out how to prevent the problem or develop recovery plans to get the project back on track.
What are Whitney Blake customers typically looking for?
Todd: We’re known for the reliability of our products. We focus on performance and reliability. We can take a legacy Whitney Blake product and tweak it to meet the customer’s requirements. We can take on a request for an entirely new product and meet the customer’s standards for performance and quality. We have the expertise and the reputation.
Do customers have any questions in common when they approach Whitney Blake?...
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