Eliminate the cost of business phone lines 
Newt Managed PBX,
NEWT goes "beyond telecom" 
October 2016
In This Issue
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Callers will stay on-hold longer with on-hold messaging
 
Did you know? On-Hold stats!
  • More than 70% of business calls are placed on-hold for an average of 45 seconds each. 60% of the callers placed on hold hang up, and 30% of those that hang up never call back.
  • 94% of company marketing budgets are spent on inducing a customer to call, while only 6% is spent on handling the call once it is received.
  • Over 85% of callers prefer on-hold messages over dead air or silence.
  • Callers stay on-hold up to 25% longer when provided with on-hold messaging versus dead air or background music, and up to 17% longer than radio.
  • 1 in 5 respondents made a purchase or a decision based on information they heard while on-hold.
Need help with your on-hold messaging? We make it simple!
  • Creative script writing & production
  • Professional female/male voice talent
  • Licensed background music
  • Use & maintenance of digital playback recorder
  • Choice of message updates per year
  • Bilingual
ready
Free Business Phone Bill Analysis and Audit


With your business phone system do you have?
  • unused business phone lines
  • features that you have no idea how to use
  • out of control fees and costs
  • excessive long distance fees
  • high conference calling charges
When we perform business phone bill audits we often find phone lines that aren't in use any more and they're still being paid for, or lines that have no long distance plan in place, meaning you're paying the full long distance rate for calls on that line. Let's take a look and see if we can save your firm some money.

 Phone bill audit form >  
FAQ



How does the NEWT Managed PBX Phone System compare to other PBX systems for features?
The NEWT Managed PBX Phone System currently offers over 80 of the most advanced PBX features on the market standard. Features include: 
  • voicemail and voicemail to email
  • find me follow me
  • fully moderated unlimited conference calling
  • unlimited auto attendants and unlimited extensions
  • real time Call Detail Records (CDR)
  • call recording, remote extensions, mobile integration
  • and many, many more
For all the answers visit our FAQ section on thmg.ca >

Total control over your on-hold messages

This tutorial reviews how to set up on alternate or holiday greeting so you can flip between recordings when required.



Visit the NEWT YouTube Training Channel for access to all NEWT Training Videos. Learn about NEWT Managed PBX setup and customization, PBX features, phone options and more!
History
On-hold History

Music on hold was created by Alfred Levy, an inventor, factory owner, and entrepreneur. In 1962, Levy discovered a problem with the phone lines at his factory. A loose wire was touching a metal girder on the building. This made the building a giant receiver so that the audio broadcast signal from a radio station next door would transmit through the loose wire and could be heard when calls were put on hold. Alfred Levy patented his work in 1966 and this accident and patent creation began the evolution for today's music on-hold and the concept of on-hold messages.
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