May 31, 2018
GDPR Is Now Here
Although we have had plenty of advance warning about the implementation of GDPR, General Data Protection Regulation , which went into effect on May 25, 2018, many business owners and operators have not yet grasped the steps they need to take to be compliant.

To assist in this process we are dedicating today's CLIAlert to to that goal. We are providing a number of resources that explain and define the regulation that affects any hotel, motel or business that may have guests from the European Union. reports that "The GDPR not only applies to organisations located within the EU but it will also apply to organisations located outside of the EU if they offer goods or services to, or monitor the behaviour of, EU data subjects. It applies to all companies processing and holding the personal data of data subjects residing in the European Union, regardless of the company’s location."

In addition, there are considerable fines for non-compliance: " Organizations can be fined up to 4% of annual global turnover for breaching GDPR or €20 Million. This is the maximum fine that can be imposed for the most serious infringements e.g.not having sufficient customer consent to process data or violating the core of Privacy by Design concepts. There is a tiered approach to fines e.g. a company can be fined 2% for not having their records in order (article 28), not notifying the supervising authority and data subject about a breach or not conducting impact assessment. It is important to note that these rules apply to both controllers and processors -- meaning 'clouds' will not be exempt from GDPR enforcement."

Additional FAQs can be found at
GDPR Checklist
A user friendly GDPR checklist is available on The authors state that " if your organisation is determining the purpose of the storage or processing of personal information, it is considered a controller . If your organisation stores or processes personal data on behalf of another organisation, it is considered a processor . It is possible for your organisation to have both roles. Use the filter below to view only the relevant checklist items for your organisation.This list is far from a legal exhaustive document, it merely tries to help you overcome the struggle."
Top Concerns Hotels Need to Know About the GDPR and How to Prepare Your Action Plan
By Margaret Mastrogiacomo, Vice President Strategy, HEBS Digital, brought to you by
By now you’ve probably heard of the General Data Protection Regulation (GDPR) and should have started considering the effects of this regulation on your hotel website, data strategy, and hotel digital marketing. With the GDPR just around the corner, we’ve put together an overview that includes an explanation of the GDPR, the top misconceptions, and the most important considerations that will need to be implemented on your hotel website and included in your digital strategy.
The GDPR is a regulation in EU law on data protection and privacy for all individuals within the European Union and regulates how companies manage, use, and share personal data. The GDPR will take effect on May 25, 2018. The GDPR applies to natural persons, whatever their nationality or place of residence, whose personal data is processed and whose behavior is monitored while within the EU.

This change in legislation means that nearly every online service is affected, and the regulation has already resulted in significant changes for US users as companies begin to adapt.
The foundation of the GDPR builds on rules set by earlier EU privacy measures like the Privacy Shield and Data Protection Directive, and expands on these privacy measures in two critical ways.

More Resources
The CLIA Helpline, free to all CLIA lodging members can answer questions about hiring minors as well as other HR, legal, ADA and operational issues. Just call 916.925.2915.
California Lodging Expo® and Conference
December 3, 2018
Crowne Plaza – Los Angeles – Commerce Casino

“Myths and Mayhem: Reinventing Service in a New Hospitality Climate”

Glenn Haussman , No Vacancy News & Podcast
Keynote Speaker
The premier Lodging Expo in California, FREE to attendees, is now open for registration.

What can attendees expect?

  1. Great education sessions
  2. Fascinating speakers
  3. Drawings for prizes and cash
  4. Industry Luncheon
  5. Wine Tasting
  6. Scholarship and Excellence Award Presentations
  7. Networking, Networking, Networking

Contact: Chris Middleton or 925.478.0929
Thank you to our Expo Sponsors!
Conn Maciel Carey ’s 2018 Labor & Employment Webinar Series , hosted by the firm's Labor & Employment Practice Group , is designed to give you the practical solutions to ensure you are running your business in a way that does not run afoul of the most important labor and employment laws facing our workforce today.
Click here for the full schedule and program descriptions.
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