September 30, 2020
"Ask the Expert" Conference Call
Friday, October 2 at 1:00pm

Patrick Ahler of Lights On will discuss "Revenue Management in the Pandemic". Ask questions about this important topic and the latest on COVID-19 issues

Contact for dial-in instructions
Visit California's Calling All Californians
3 ways to rethink the buffet for group business
by Guy Rigby brought to you by

We all recognize the horrific damage the COVID-19 pandemic is wreaking on the hospitality business, and one segment being hit harder than most is group business.
Groups typically select buffets as the preferred way to take most meals. It enables the group to have a variety of choices that can be served quickly. But the fear of catching the virus through communal serving utensils or by picking up a plate from a stack that others have touched has rendered the traditional buffet all but obsolete.

So it’s time to rethink the buffet.

Conversational Hospitality: Enhancing the Guest Experience
by Benbria brought to you by

In a recent study performed by Gartner, it was projected that more than 2 billion consumers will use consumer messaging apps by 2019.'1
It goes without saying that messaging apps hold considerable value. Since the mid-2000’s the opportunity to connect with guests on a range of digital channels has grown substantially, proving to be more than just a consideration for today but rather a must-have.

by James W. Ward of Calchamber

On September 17, 2020, Governor Gavin Newsom signed AB 685, a new law establishing stringent COVID-19-related notice and reporting requirements for public and private employers. It also boosts the California Division of Occupational Safety and Health’s (Cal/OSHA) COVID-19 enforcement authority.
The new law takes effect January 1, 2021, but employers should quickly become aware of its complicated requirements in order to ensure compliance in January.

8 Amazing Hotel Promotion Ideas for Holiday 2020
Holiday is normally a time when businesses and hospitality providers try to drive big crowds and capture their spending. 2020 and the pandemic definitely require some alternative promotional ideas and offers.

Normally people like to travel, meet family and friends, and celebrate during the holidays. All of these are still possible but need to be scaled down.

November 3, 2020
General Election

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