| 12.16.2019
PA, MD, DE, NJ, VA, NC, SC, TN, AL
How to opt-in policyholders for claim status notifications when faxing or emailing a loss notice
Please include mobile number, email address and notification preference when submitting a claim from your agency management system

Our Claim Status Notification System allows policyholders to opt-in to receive email or text notifications throughout their claim process when reporting a claim using any of our online reporting methods.

We have now added the ability to also opt-in your customers when you are submitting a claim by fax or email. To do so, please indicate if they would like to receive the notifications by email, text or both, and also include both their email address and mobile number.

Please include these three pieces of information (email, mobile number & preference) in the Notes section of the loss notice, and we will handle the opt-in process.

Please note: Regardless of their preference, we still need both their email and mobile number to initiate the notification process.
 
Use PennConnect to see if customers are enrolled in claim status notification service
We have added a field to PennConnect at the Account level, that allows you to see if your customers have opted in to our claim status notification service. This new section will show if your customer has opted in to receive notifications via email, text, or both.
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