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Teaching Customer Service Excellence and Etiquette Savvy

Greetings!

I don’t know about you, but October is flying by faster than a pickleball rally! Between exploring my new temporary town of Anacortes (where everyone is so darn friendly), eating too much Mariner’s-watching chips and dips, and getting ready for my niece’s wedding in Australia, I’m reminded how much a little kindness brightens our days. A friendly hello, a thoughtful RSVP or a simple “thank you” can go a long way. Below are some etiquette quick tips, including one on how to receive negative feedback, to help you be more polished, professional and courteous.

And if you’re thinking ahead to the busy social season, there are a few spaces open in manners and etiquette classes for children (including one in Mt. Vernon), teens and adults (both in-person and virtual) in October, November and December. They’re a fun, practical way to brush up on dining skills, conversation starters and mingling with confidence — perfect for you and your kids as the holidays approach. Register today.

Best regards,

Etiquette Quick Tips

Business Etiquette Tips

When someone gives you feedback, thank them — even if it’s hard to hear. A calm, receptive attitude reflects maturity and confidence.
When introducing yourself in meetings, include your first and last name — it sounds more polished and helps others remember you, especially if you have a common first name.
Always silence your phone before joining a virtual or in-person meeting. Vibrations are just as distracting as ringtones.

Employers, invest in your team’s confidence and professionalism with customized business etiquette training.

Social Etiquette Tips

Never arrive early to a dinner party — 5 to 10 minutes after the stated time is ideal.
When complimented, resist deflecting. A simple “Thank you, that’s kind of you to say” is gracious and confident. Or you can share something about the item being complimented.
If you accidentally interrupt someone, a quick “Sorry, please go ahead” restores courtesy and flow to the conversation.

Halloween Etiquette Tips

If you’re handing out candy, turn on your porch light — it’s the universal sign that you’re participating in trick-or-treating. Turn it off when you run out of goodies.
When accompanying children trick-or-treating, remind them to say both “Trick or treat” and “Thank you.” A little gratitude goes a long way — even in costume!

Get more etiquette tips and information from Arden's book, Spinach in Your Boss's Teeth: Essential Etiquette for Professional Success.

Purchase Etiquette Book

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Etiquette and Customer Service Seminars

Looking for a training or presentation to ensure your employees are polished, professional and successful at work? Consider a virtual or in-person business etiquette, Communication Styles or customer service training for your team. Arden Clise covers a variety of topics that will have your staff laughing, learning and longing for more.

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info@cliseetiquette.com

206-595-8561

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