Agencies working together to help individuals and families get ahead and stay ahead.

miss the hub stakeholder meeting on oct. 5? 

hub partners
  • 211
  • ADVOCAP, Inc.
  • American Red Cross in Northeast Wisconsin
  • Boys & Girls Club of Oshkosh
  • Christine Ann Domestic Abuse Services
  • Day By Day Warming Shelter
  • Father Carr's Place 2B
  • FISC, a Program of Goodwill Industries NCW 
  •  Fox Valley Technical College and Foundation
  • Forward Service Corporation
  • Habitat for Humanity
  • Lutheran Social Services - Making a Ride Happen
  • Oshkosh Area Community Foundation
  •  Oshkosh Area Community Pantry
  • Oshkosh Area United Way, Inc.
  • Oshkosh/Winnebago County Housing Authority
  • Saint Vincent de Paul Society Oshkosh
  • Salvation Army
  • STEP Industries
  • UW-Oshkosh Living Healthy Community Clinic
  • Verve, a Credit Union
  • Winnebago County Dept. of Human Services
  • Winnebago County UW-Extension  
  • World Relief
  • Tri-County Community Dental Clinic
  • Winnebago County Literacy Council

contact us
Sue Panek
Oshkosh Area United Way
(920) 235-8560

Tony Beregszazi
(920) 922-7760

Oct 2017
What is a warm hand off?   

A warm hand off is a referral best practice where a service provider introduces a participant to another service provider in real-time. A personal introduction to another service provider is thought to help increase engagement, reduce stigma, and enhance continuity of services. 

While an in-person, warm hand off is rarely possible because hub partners are located throughout the community, there are extra steps we can all take to enhance a participant's experience with the hub collaboration:
  • Complete the hub referral form while you are with the person that you are referring. Work together to fill out the form so that he/she has a chance to correct or clarify any information. 
  • Rather than handing a person a phone number to call for help, pick up the phone while you are with the potential participant and make an appointment with a hub coach at: ADVOCAP (920) 426-0150 or Salvation Army (920) 232-7660. Ask the participant if he/she has a preference in coaching site based on location or past experience(s).
  • When you are meeting with a participant that has been connected to your services by a hub coach, remind the participant who referred them and why. Use notes from the hub database so that the participant does not have to retell their story.
  • If you can schedule a triangle appointment, meaning both service providers meet with the participant, do so. This will ensure everyone is working towards the same goal and not duplicating services. 
  • Keep lines of communication open among collaborating agencies.
  • Complete a Release of Information Form. It is important as a referring agency to complete a Release of Information Form so that all agencies involved can discuss how to work together for the customers success.

Meet hub coach Lisa Winkler

Lisa Winkler, a social worker and one of two hub coaches at the Salvation Army, helps those in need in the Oshkosh area by connecting them with services throughout the community.

The Oshkosh Salvation Army expanded its impact to reduce poverty in the community by becoming a hub coaching site in March 2017. Hub coaches help clients achieve financial stability by creating a step-by-step action plan and connecting clients with resources throughout the community to help them achieve their goals.

hub coach lisa winkler - salvation army
Lisa Winkler
"We identify barriers that are preventing clients from achieving self-sufficiency, which might be transportation, child care or education. Based on that, we set goals and encourage them to achieve those goals," Winkler, who started coach in April 2017, said. "It's not that easy to do-to facilitate change. I really like when you can start seeing someone make changes toward self-sufficiency."

"Prior to joining the Salvation Army in 2015, I worked in corrections and child protective services, which was really hard," Winkler said. "This is the best job because I know I can really make a difference in someone's life, especially those struggling to make ends meet."

The key to coaching success, Winkler said, is to create smaller, actionable steps so reaching the goal doesn't seem so daunting.

"My coaching is only secondary to what my clients have accomplished on their own," Winkler said. "My role as a coach is really to give them the confidence to know that they can do it on their own."

Clients often times feel overwhelmed and as though a solution will never come, but Winkler said sometimes all it takes is time.
"Never give up. Just be kind and brave and that's all you really ever need to be," Winkler said.

Hub coaching referrals needed

With  the Oshkosh Area Community Pantry doing hub intakes on most of pantry clients, total intake numbers are higher than anticipated or projected. Consequently the goal to have 50% of intakes complete a matrix self-assessment is quite high at 327 while the actual is 10% as many pantry clients were not a fit for participant-driven coaching.

The good news is that once we connect with a participant that is a good fit, the hub coaching model is working. Participants are forming strong relationships with their coaches and making progress towards their self-sufficiency goals. 

Now we need to better identify and reach those individuals that are ready for coaching. Attendees at the Hub Stakeholder Meeting on 10/5 discussed several possible strategies to make this happen:
  • Add a question(s) to hub referral form to help gauge participant readiness.
  • Remember to ask your clients if they have other needs beyond assistance provided by your agency.
  • When someone does not qualify for emergency assistance, reframe the conversation..."I can't help you with that, but you could explore coaching to..."
  • Connect participants in time-limited programs like Head Start to hub coaching.
  • Capture success stories on video and share how hub coaching has changed people's lives. 

hub newsletter infographic 2017-oct