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July 9, 2025
Neighbors,
Last week, the Greater Reston Chamber of Commerce and Google held a workshop for small businesses to learn how to leverage artificial intelligence.
This free training was hosted in the community room at my office, and it was insightful to hear how AI tools can boost productivity and efficiency. As I said in my opening remarks, artificial intelligence is at the heart of the county’s economic development strategy, and we’re also rolling out these tools to make county government services more efficient and effective.
Already, the D.C. region ranks as the second biggest hub for AI jobs in the country after California, according to research by the University of Maryland. Virginia is also one of five states that gained the biggest share of all AI job postings in the US during the five-year period studied. (See this first-ever interactive map that tracks the creation of AI jobs each month.)
To capitalize on this emerging technology, the Board of Supervisors Council of Economic Opportunity recently discussed a proposal to create an AI coalition. This coalition would lead the local charge to help employees and businesses in Fairfax County adopt practical and safe AI tools. Our overall economic development strategy also aims to position the county as an AI capital with a ready workforce and thriving business environment.
While we’re an AI-job hub, most employees still aren’t using artificial intelligence in their work yet. The Pew Research Center found that 63% of workers say they aren’t using these tools. That will be changing soon.
This is an issue that council members discussed: the need to educate employees on how to use AI. And many council members agreed that AI education needs to begin in high school — if not even earlier.
Fairfax County Public Schools are piloting the use of AI for teachers and students. Its Lighthouse Schools program fosters innovative and emerging technology tools in the classroom. (Hunters Woods Elementary School and Cooper Middle School participated in this pilot.)
Our county government is increasingly using AI as well. For example, artificial intelligence powers data analytics for our PLUS system, which is the online application for zoning, building, land development and permitting. AI allows employees to easily tally the inspections conducted or revenue generated, for instance.
Artificial intelligence is also being deployed at the 9-1-1 call center. It’s assisting with the growing number of non-emergency calls the center receives. (The center gets more calls for non-emergency issues than emergencies, totaling 54% of calls last year.) For example, residents request the phone number for the DMV or make complaints about missed trash pickups or tall grass.
While you’ll always have the option to talk to a human call taker, AI now allows the center to automatically respond to non-emergency calls. It routes them to appropriate agencies and provides phone numbers or website addresses.
The technology is also helping in emergency response. When you text 9-1-1, AI now provides immediate translation into 170 languages. It’s helping to organize data that’s being sent to the 9-1-1 center, such as how many people are in a car when it crashes, whether they are wearing seatbelts and how fast the car was going.
These are just a few ways that the county is beginning to use AI, and we’ll continue to explore ways to safely and effectively use this technology to deliver county services and programs.
Regards,
Walter
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