I-CONECT is CPI’s Institute for Care Management, Outreach, Networking, Engagement, Connecting, and Training. Its focus is to establish ongoing engagement, ensure integrated care, identify best practices, share core competencies, provide information, and create training opportunities that include cultural humility, person-centeredness, recovery, and trauma informed approaches for care managers throughout New York State.

Are you and your team feeling stretched trying to stay on top of complex cases while still building meaningful connections with the people you serve?

You’re not alone. And right now, we want to make you aware of an important opportunity to support your staff in real, immediate ways.

Please plan to join us at The Art of Engagement: A Pre-Conference Affair which is scheduled for April 15, 2026 at the NYS Care Management Coalition Annual Training Conference, in Niagara Falls, NY.

You can kick off the conference with this engaging, down-to-earth pre-conference experience led by CPI and I CONECT, focused on what care managers are dealing with every day: heavier caseloads, complex needs, and the challenge of building trust.

Your team will:

• Learn why engagement feels harder and what helps
• Gain realistic, person-centered strategies that work right now
• Walk away with tools they can use immediately
• Connect with peers and experts who understand the work

Here's a full description of this pre-conference experience, which includes a keynote presentation, and two rounds of concurrent sessions – 8 options to choose from!

https://www.nyscaremanagement.com/april-15

For more information about the conference, including registration information, please click here: https://www.nyscaremanagement.com/ac-26



We look forward to seeing you in Niagara Falls in April!