IBDEA Happenings
March 2023
IBDEA Headquarters
14070 Proton Road, Suite 100
Dallas, TX 75244
Phone: 972.233.9107 x 216
Toll-Free: 877.40.IBDEA (42332)
CJ Marchain, Account Executive
Phone: 972.233.9107 x 216
Cell: 214.597.9507

Lenette Egan, Executive Director
Cell: 406.459.8132
Notes from IBDEA Headquarters

WOW! WOW! WOW! What a great time in NOLA with our IBDEA family at the 2023 Conference. We will share more on the conference in the March 13th issue of Conference News.

What a wild ride the past two years have been for us as your management team, and we are thankful for all those that helped us along the way. We are always looking for ways to add more value to your membership. So please keep your thoughts and suggestions coming our way!

Teamwork does make the dream work, and with the help of our members, we can continue to grow as an association. So please consider joining one of our many committees, and help shape the future of IBDEA.

Connect * Network * Succeed

Lenette Egan and CJ Marchain
New Members
Fun Fact
IBDEA members, Dave Starman and Shireen Saski can be seen on CBS-SN during hockey games.
2023 - 2024 IBDEA Officers
Chairman - Joe Carle, Reliant Distribution
President - David Whitney, Draft Doctor LLC
Sr. Vice President - Brad Irish-Jones, Irish Companies
Vice President - Brett Rosenbloom, Multi-Flow Industries
Secretary - Sherri Iskra, Leonard’s Syrups
Treasurer - Sandy Ray, Carbonics Inc
IBDEA At-Large Directors
Term Ending March 2024

Term Ending March 2025

Term Ending March 2026

Honorary Member
Thank You, NOLA!
By David Whitney, Draft Doctor LLC

The 2023 Conference is in the books. The executive team and the conference chair, Molly Arehart of Helget Gas Products, knocked it out of the PARK! The keynote speaker, Holly G. Green, was fabulous, and she got us all thinking and using our brains. As usual, the open forum with Andy Pincus of Carbonator Rental was at its best!

The great takeaways were:
  • We all could see our dearest friends, celebrate the memories of those who have passed, and meet new members that will lead to great friendships in the future!
  • The product fair was very successful. An order for a mile and a half of beer trunk housing was sold. New products were displayed and received warmly. And, in what I call “an IBDEA thing,” two members networked and solved a dispensing issue in Europe.
  • The overall consensus is that the improvements to the conference were good, and more need to come. The good news is that the Board of Directors is listening and is already looking into changes for 2024 and future conferences.

While heading to the airport, I realized the only downside to the conference is that it will be some time until we meet again, but I firmly believe the memories of this year will carry us to next year in Lake Las Vegas!

Thank you, IBDEA!
The Basic Rules of Good Service
By Brett Simon, Sodibar Systems

Quality Service On Every Call —

  1. Always identify yourself to the person in charge.
  2. Always be considerate of the retailer's business. (Parking lot, delivery entrance, back door.)
  3. Always maintain a professional image.
  4. Always be eager to perform and demonstrate a quality drink check for the retailer.
  5. Always be eager to perform and demonstrate the operational steps for the retailer.
  6. Always be friendly to the retailer.
  7. Always speak well of the dispensing system and another person's work.
  8. Always be respectful and don't abuse the retailer's generosity. (Free food or other offers.)
  9. Always explain the problem, ensure it has been corrected, & thank the retailer for the business.
  10. Always fill out the work ticket entirely and have the retailer sign it.

Sodibar System kindly shared their 30-year-old best practices because kindness and quality customer service always stay in style!
2023 IBDEAU Click to Register