Name: Cindi Leal
Job title: Business operations specialist
Years of mortgage experience: I have been employed in the mortgage industry for 35 years. My first job was as a collector with Stateman Mortgage in downtown Des Moines, which is where I met our own Deb Hansen. I’ve been lucky enough to experience the industry from several perspectives. From collections, I went to processing foreclosures; I worked in underwriting for several years; I trained retail staff on condos, FHA and VA processing, and a new proprietary application system, among other things. I became a project manager and specialized in product development. I can’t say that I ever woke up one morning and thought, “Mortgage banking — that’s what I want to do!” but it’s been a pretty good ride.
Favorite part of the job: I love helping people, whether it’s helping someone do their job more effectively or helping customers realize their dreams. I think that’s where I find personal fulfillment. I want customers to get those houses they want but, in doing so, we need to make sure we, as the lender, do what we’re supposed to do. We need to make sure we do things correctly so we’re here to help the next customer realize their dreams, too. This position allows me to use my experience but to also learn a new skill. I really look forward to what the future has in store for me here at IBMC.
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