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Are You Reporting Airport Incidents?
The ILLBA office has been receiving a number of complaints regarding airport incidents. This includes issues such as:
- Aggressive hustling/solicitation
- Chauffeurs leaving their vehicles unattended in the pick up lane
- Dwelling (chauffeurs waiting in the pick up lane but not actively loading customers)
- Vehicles improperly plated (i.e., no livery plates)
The above examples are violations of the Chicago Municipal Code
We appreciate and encourage members to keep us informed, and we are committed to tirelessly advocating on your behalf. However, it is critical that incidents be reported promptly to the Chicago Department of Aviation (CDA) by chauffeurs, dispatchers, and customers (if they are willing to do so).
CDA needs to hear more from our community!
The Chicago Department of Aviation provides two ways to report incidents at O'Hare and Midway Airports:
Incident Reports: use for non urgent issues.The link should also be shared with customers, if they are willing to submit a report.These reports are reviewed by CDA staff. Provide as much detail as possible, such as date, approximate time, location, description of the issue. If CDA requires clarification, they will contact you (or your customer) for additional details
Click here for incident report
Contact Number for Non Emergency Issues : dial 311
Contact Number for Emergencies:
O'Hare 773-894-9111
Midway 773-838-9111
Remember, If you witness an incident, do not confront the individual(s) for safety reasons. The CDA encourages you to use one of the above ways to inform authorities.
If you need assistance, please contact the ILLBA office.
Help us help you!
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