IMPACT 211 data helps drive federal relief effort

Disaster Declaration Approved — IMPACT 211 Data Helps Drive Federal Relief Effort

In the weeks following the devastating August flooding, IMPACT 211 collected more than 26,000 damage reports from residents in Southeastern Wisconsin. This information was shared in real time with emergency management, county officials, and partner organizations to guide outreach and direct resources to those most affected.

The data also played a pivotal role in Wisconsin’s request for a federal disaster declaration. On September 11, Governor Tony Evers announced that the Trump Administration approved the request, unlocking $61 million in federal aid through FEMA to support recovery efforts in the hardest-hit areas.

From August 10 to September 29, 2025, IMPACT 211 collected 25,618 storm damage reports from residents in Southeastern Wisconsin.

These reports were a key factor in the state's case for federal disaster aid.

IMPACT 211 is proud to have served as the community’s central access point during this critical time—helping residents report damage, connect with services, and contribute to a coordinated statewide response.

Despite the government shutdown, federal disaster aid will continue for the time-being. Residents of Milwaukee, Waukesha and Washington counties are encouraged to apply for FEMA Individual Assistance now through November 12, 2025.

DisasterAssistance.gov

FEMA may provide money and other services to help you recover from uninsured losses caused by a presidentially declared disaster, such as damage to your home, car, and other personal items.

FEMA Disaster Recovery Center (DRC) Locator

A DRC is an accessible, in-person location where residents can apply for FEMA Individual Assistance; ask questions about their application; submit documents or get case support. Those who have already applied online do not need to visit a DRC but may choose to for additional support. No appointment is required.

I just wanted to send many thanks to the IMPACT 211 team for all you’re doing to assist residents impacted by the recent weather events. I have received so many kudos regarding the help IMPACT 211 provided our customers in this moment of great need. As an IMPACT board member, I am beyond proud and excited that folks recognize and appreciate your true value.

Jennifer Buchanan

We Energies

If our walls could talk, the stories you'd hear

After two weeks with no electricity, a neighbor suggested Natalie call IMPACT 211. Rather than wait on the line for the next available community resource specialist, she opted to use IMPACT’s callback technology. Through this convenient feature, calls are returned in the order in which they are received. Just 12 minutes later, Jessie returned Natalie’s call and assured her that she was there to help.

Jessie began by addressing the most urgent need — restoring utilities for the household, which consisted of Natalie, her 5-year-old daughter, and her elderly father, a military veteran. She referred Natalie to the Energy Assistance Program. After assessing Natalie for other possible needs, Jessie provided a variety of additional community resources that could help the struggling family.

Natalie represents just one of hundreds of individuals who reach out to IMPACT every day. With a goal to respect the time and dignity of every individual, our skilled specialists can be reached by phone, callback technology, text, or online chat.

Since 1960, IMPACT has helped people take the first step toward changing their life, for good. We assess and guide those experiencing personal crisis toward resources to achieve stability; and collaborate with community partners to foster system improvement throughout Southeastern Wisconsin.

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