Hi everyone -  
          Welcome to the 10th anniversary newsletter! We are excited to highlight our accomplishments over the years, our wonderful employees, and the things that make IMPACT a great place to work!
          Whether it be by subscribing to our newsletter or blog, joining us at one of our Making an IMPACT events, or following us on social media, we hope you'll engage with us, and don't forget to call if you need us!  We're here to help.

Mark Cierpial, CEO
In This Issue:
Why do You Work at IMPACT?
"I chose to accept the offer to work at IMPACT because I favored the idea of a smaller and more tight-knit company. I loved the strong sense of community that was described
to me during the interview process both with work and volunteer/charitable opportunities."

"I chose to work at IMPACT based on its reputation for providing high quality documents and caring about both employees and clients. At the time I chose to work for IMPACT, I had seen how much care and concern IMPACT took with ensuring their writers were assigned to the right projects just to get the work done. I had also seen and heard that IMPACT made employee development and growth opportunities a priority. With regards to their clients, I had seen that IMPACT didn't just take on any work - they made sure they had the right resources to do the work, and they had open and collaborative relationships with their clients,
which is quite different that the standard at many CROs."

"I started at Lineberry with Tim and Mark and moved to pharma for 3 years, where I learned that CROs are definitely the place for me!! (I prefer the variety of clients and therapeutic areas at a CRO). Once I had made my decision to switch back, IMPACT was hands down my first choice. I'm so grateful that Tim and Mark took me back!"
"The reputation, the culture, the people, the flexibility,
and Take Your Dog to Work Day."

"I had worked with people at IMPACT previously and was always impressed by both the quality of work and the great people. With such a great combination, it was an easy choice!"
"I have chosen to stay at IMPACT for the past 10 years due to the amazing people I have the privilege of collaborating with each and every day. I have never encountered such a wonderful collection of brilliant, diverse, and kind individuals. It is such a gift to be a part of the IMPACT family. In addition, my dedication to IMPACT is rooted in the realization that what we do truly does matter. Every single document we write is authored on behalf of the patients who long for cures and improved treatments. It is incredibly rewarding to consider our important role in drug development and being part of such an 'impactful' cause."
"IMPACT seemed to have
everything I was looking for:
great culture, positive morale, good working environment, and small company feel. These are factors that impact morale and my attitude towards work."

"I knew the moment after my interview ended that I wanted to work with the folks at IMPACT. The company itself has a reputation for producing high-quality work, and its people are highly intelligent, warm, compassionate, and friendly. You don't pass up an opportunity to work in that kind of environment when it's offered to you!"
What do You Love About Working at IMPACT?
"The leadership and staff genuinely care about each other, and there is always a pair of hands to help out when needed."
"I love what I do and work with the nicest people around (seriously)! My colleagues are friendly as well as willing to offer help and guidance. Also, the environment is so positive, I can't say that enough."

"Three things that I love about IMPACT are the company culture, the variety of sponsors we get to work with, and the extremely interesting work we get to play a role in. Here at IMPACT, we operate as a team that looks out for each member's well being, both personally and professionally. We support a diverse range of sponsors, from small/virtual companies that need comprehensive services to global companies that entrust us with their high-profile projects. We get to do it all! This work is incredibly rewarding, as we provide quality services to our
clients and ultimately play a role in making life better for patients."
"I love that IMPACT recognizes its employees as its greatest assets! The time and effort management has poured into my training makes me feel valued."

"IMPACT provides the opportunity to work on a variety of interesting projects for great sponsors, which keeps me motivated. I am able to continually learn and develop here. But above all, the best thing about IMPACT is the people. We have a fabulous community of caring, smart, and funny coworkers who support one another both professionally and personally."
Why do You Choose to Work at IMPACT?
"The exposure to different types of documents and teams is vast and exciting to me. I feel as though I can learn so much from my colleagues and appreciate their varied experience within the field. Also, Chrissy's cupcakes."

"I choose to stay at IMPACT because there is opportunity to grow and schedule flexibility. Also, the working from home option is
nice to have."
"My manager is amazing, and there are always opportunities to learn
and to mentor others.
And Take Your Dog to Work Day!"
"Because of the people and the environment. It's fun to
watch us grow!"

"I choose to stay at IMPACT because it provides me with the autonomy I need to be a successful working mom. I also choose to stay at IMPACT because of the colleagues I work with on my project teams. The writers at IMPACT are dedicated to providing high quality documents, and they are dedicated to their internal project teams. It makes the world of a difference to enjoy the people I work with on a daily basis and to know that they will have my back if the timelines become aggressive, or unexpected challenges come up personally or professionally. As with most companies, the people
make a difference!"

How is IMPACT Different?
"IMPACT has some of the
kindest and hardest working colleagues of any company that I've worked with. There is always someone willing to help on a project, give advise, answer a question, or just lend an ear."
"IMPACT is more casual, less bureaucratic, and more 'hands on' than larger companies."

"IMPACT embraces a culture of transparency and feedback. I know what others expect of me and where I stand in relation to those expectations. That alone is HUGE!"
"IMPACT is different from any other company I've worked for because IMPACT is very transparent and cares about my well-being. I feel valued and that my contributions matter as opposed to feeling like a cog in the wheel working for a larger company. There's no place like it!"

Meet the CEO and COO
Mark Cierpial
I know it sounds cliché, but it does feel like just yesterday that we embarked on this journey called Impact Pharmaceutical Services. Yet we find ourselves celebrating 10 years of success, continued growth, and a history of providing excellent service to more than 150 different clients! Ironically, our 10th year has been marked by re-acquiring the original 4,500 or so square feet of space, just across the hall from our current main suite, that was the original home of the company back in 2009. It was in this space that we assembled our first IND for a client. We don't use the word "assemble" anymore, but that was the appropriate term for the exercise at the time. Printed documents (yes, on paper) were placed in color-coded ACCO binders and shipped (in triplicate) to the main document room at FDA via UPS (FedEx was too expensive). Today, of course, we have an incredible Regulatory Operations group that "publishes" INDs in electronic format and shoots the electrons through the internet (securely, of course) to the FDA for review. That's but a single example of how things have changed dramatically over the past 10 years!

I am extremely grateful to the colleagues who occupied that original 4,500 square feet of space with me in 2009 and 2010, and helped mold IMPACT into what it is today. Many of these "old-timers," like Tim, Kim, Nancy, and Jenny are highlighted elsewhere in this Newsletter. Special thanks as well to my wife Lauren who hired us into her company, Lauren Cierpial, Inc., to begin with! The official name change to Impact Pharmaceutical Services in July of 2009 is what we celebrate as our official anniversary. Other company names considered at the time included Solstice, Conexium, Lodestar, and Vantagen - go figure. It's hard to imagine our company referred to by any other name than IMPACT!

There are certainly many stories to be told of company successes (and set-backs) over the past 10 years, as one would expect. I could rattle off statistics about the expansion of our client base (phenomenal), or how many important drugs we helped get approved and to the patients who need them, or our repeat business rate (again, phenomenal and probably the most meaningful measure of client satisfaction!). We've done outstanding work since Day 1 and we've built a great reputation for it - for that I'm eternally thankful and extremely proud. But when I think about what has been most satisfying success metric for me, it's the number of new scientists that we have developed and continue to develop as pharmaceutical professionals and colleagues. It's been a pleasure working with everyone who has been a part of the Impact journey thus far, and I look forward to meeting and working with those to come in the future!
Tim Garver
Wow, I can't believe it's been 10 years! I guess the time has flown by and that's reflective of my love for this work, my respect for my colleagues, and how much I learn from them every day. Mark is just beyond awesome to work with and grow a company with, and I have been blessed to develop some wonderful relationships and life-long friendships while working here. Obviously we have grown quite a bit, which is solely due to the stellar work that our staff provides to our clients on a daily basis, and I am very proud of that. Simply put, this is a top-notch group of scientists.

I am so proud of how many compounds we have helped our clients get approved and bring to market. The number of approvals we've been involved with across various regions is a truly amazing feat given the size of our group, and these are compounds that help patients who are in need. That's so important because, at the end of the day, we should never lose sight of the fact that patients who need new and better treatment options is what we are all about. We have also built a super-talented Regulatory Operations group that kills it on a daily basis. Finally, hiring the "next generation" of brilliant scientists into this company and seeing them grow and flourish is so rewarding and simply fun to watch, and I love drawing off of their energy and spirit.

I also could not be happier by this staff's relentless desire to do more than "just project work". This group is highly involved in so many charities and local community initiatives. It's inspiring. I am also so happy that we have a staff that likes to have fun. Work can be a challenge and stressful (and our work is important), so you have to be able to crack a joke and laugh like heck every once in a while - that's my MO.
Our Journey
How We've Grown

Employee Spotlights
Kim Nice
Her Journey:
IMPACT started as all small companies do, with just a few people who did all the work and all sorts of other tasks to get the company off the ground.

In that first year we had no office space. I remember Tim and I having multi-hour client roundtables from his home office (with the cat) and Jenny keeping us fed. It was fun! We were all giddy about starting something new.

By the end of the first year (2009), there were
5 people. Each year we grew- more work, more clients, more people. First we started by "getting the band back together" and getting office space in the same building that we had been in as Lineberry Research Associates (something old, something new- as the saying goes).

IMPACT has continued to grow each year since. We have never needed a Business Development person or full-time BD effort in the entire 10 yrs. That's incredible! It is because of the great work that we do and the service that we give to our clients.

IMPACT was built on the reputation of Mark and Tim and the Regulatory Affairs & medical writing group at Lineberry. We were known as "Lineberry II" for the first couple of years. Soon enough the Pharma world began to know the name "IMPACT". We were no longer explaining who we were. Now at 10yrs, IMPACT has made its own reputation as a premier medical writing CRO known for our experience, integrity, quality, and commitment.

IMPACT's success starts with our founders- Mark and Tim. They lead with integrity, demand the best of themselves, enjoy the work, and care about their people even more than their clients. And, they have never lost sight of the fact that you can do great work in jeans and sneakers!

What IMPACT loves about Kim:
"Kim is such a strong analytical thinker and she lifts every document she touches to the next level with strong technical arguments, accurate conclusions, and consistency throughout!"

"Kim makes me laugh! She's as sharp as a tack but doesn't take herself too seriously."

"Kim is consistently eager to engage intellectually, talk through or help others understand any topic that comes up in our work, and brainstorm solutions, all in a fun way that makes me want to keep the conversation going even after we've covered the issue at hand."

From the COO - "I have been honored to have worked with Kim for over 14 years. She is a super-talented scientist and writer. No one works harder than her and no one inspires me more than her. Our success here at IMPACT is a direct result of Kim's dedication to this company. She is the consummate professional and a wonderful colleague and friend, and everyone at this company is better for her being here (even though she is a University of Kentucky basketball fan)."

Her superpower:
"Kim is the consummate mentor and project manager. She is truly excellent at analyzing data, communicating messages, and teaching new writers how to do the same. Her project management skills are out of this world!"

"Kim is great at creating vital and complete best practice/guidance documents."
Jenny Garver
Her Journey:
I was lucky #7 to join IMPACT in July 2010 and have been blessed to be a part of IMPACT's incredible growth over the past 9 years. While our little IMPACT family has grown over the years and branched into a multitude of indications and sponsors, I am continually amazed by the gifted group of people I have the privilege of collaborating with on a daily basis. The cumulative brilliance of this collection of folks is trulymind-blowing and allows us to shine in the collaborative efforts and project work we execute. Joining IMPACT provided me with the wonderful training to build a strong professional foundation, and the people here have provided me the support and mentorship to continually flourish in my career over the years. I am grateful each and every day to be a part of IMPACT and look forward to another 10 years as part of this team!

What IMPACT loves about Jenny:
"Jenny's superpower is her ability to remain calm and focused in the midst of a storm and still take the time to really understand the other person's point of view."

"Jenny is simply the kindest person I've ever known, and she takes time as a Senior Reviewer to mentor as she reviews, giving feedback to make the writing as concise and consistent as possible but also letting the writer find his/her own voice."

"Jenny is one of the kindest people I know! She brings out the best in me, encourages me in my strengths, and supports me when I need help."

"Jenny is a dream manager! She is crazy-smart, incredibly knowledgeable about the field of medical writing, and is a kind and compassionate person. She leads without micromanaging, provides unwavering support (professionally and personally), and wants to contribute to each member of IMPACT achieving his/her full potential."

"She somehow manages to be one of the warmest people I know while maintaining a sharp sense of humor, and she brings this great attitude to work every day!"

From the COO - "I convinced (pleaded?) Jenny to join me in this journey at nearly the outset, and she has been an integral part of our company's success. She is a wonderfully talented writer and line and project manager, and she is simply one of the most caring and compassionate people on this earth, which our clients and employees (and our family) see on a daily basis - she is amazing. Plus, she puts up with my daily childish antics and she allows me to watch the Pittsburgh Penguins during the hockey season every time they are on, so I am one lucky dude."

Her superpowers:
"Managing tough projects and tight timelines with grace and forming strong connections with everyone with her kindness, empathy, and compassion."

"Jenny is the most unflappable person I've ever worked with. She can handle any problem that comes her way without breaking a sweat (or losing composure). She is an amazing role model for grace under fire!"

"She has a heart of gold and a strong work ethic to boot! You can always count on Jenny for hard work, kindness, and support. Whatever you need, she's there!!"
Nancy Gasper-Smith
Her Journey:
When Tim called in 2010 and asked if I was interested in joining the team at IMPACT, I jumped at the chance to work with the same people who had been my mentors, friends, and colleagues. IMPACT is not your average CRO - we pride ourselves on being clinical research scientists and not just medical writers. This philosophy is exemplified by my progression here: I started as part of the writing team on an NDA, progressed to being a manager of various projects, and then managed an NDA of my own. In between all that, I was given the opportunity to play to my strengths and spearhead the development of the QC group we have today that I'm so proud of.

What IMPACT loves about Nancy:
"Nancy is an incredible manager. She is kind, caring, helpful, and understanding. She made sure I settled in quickly and comfortably here at IMPACT, and for all this I could not be more grateful."

"Nancy really knows her stuff. She's a great resource for any writing or QC topic and has created a wealth of learning tools to share that knowledge with others."

"Nancy knows her stuff! I love how detail-oriented she is. She explains complicated concepts in such a concise and clear manner."

"She's great at providing constructive feedback/input and is always energetic, upbeat, and smiling."

From the COO - "Nancy joined us shortly after we opened the doors, and she has been a total rock-star since Day 1. She has an incredible blend of being able to do both stellar, spot-on project work while developing long-lasting relationships with our clients because she makes them know she sincerely cares about their success. Her keen eye to detail is second to none, and she knows her professional football, which is clearly a plus for me!!"

Her superpowers:
"Incredible focus, efficiency, and top quality writing!"

"I secretly call her the 'Enforcer' - she's great at pushing back on clients and getting what she needs. Clearly she's great at ensuring quality as well, which is why she is head of QC!! She's also likely the most efficient person I know! And that's saying something..."
Main Line:  919.899.9248       
Physical Address:
79 TW Alexander Drive
Building 4401, Suite 100
Research Triangle Park, NC 27709

Experience. Integrity. IMPACT.