Randall C. Harlan Named IMPACT Board Chair
IMPACT is proud to announce the appointment of Randall C. Harlan as Chairman of its Board of Directors. Harlan, who joined IMPACT’s board in 2011, is Sr. Vice President, Panther Workforce Solutions. He succeeds Kim M. Dougherty of Children’s Hospital of Wisconsin who led the organization to its first $5 million budget in 2020, IMPACT’s 60th anniversary.
“This is a significant moment in the history of our organization,” said John Hyatt, IMPACT President & CEO. “We are fortunate to have someone of Randall Harlan’s caliber and experience step up during this critical time. Randall is a workforce solutions visionary with a proven track record of execution. He is a strong communicator and relationship builder who exemplifies IMPACT’s core values of customer focus, collaboration and value-added. Furthermore, Randall has a solid understanding of our programs and role as Southeastern Wisconsin’s leader in comprehensive assessment, crisis resolution, and system improvement.”

Harlan grew up in Gary, IN just a few houses down from the Jackson 5. He received a bachelor’s degree from Indiana University, where he pledged Kappa Alpha Psi Fraternity. He remains active in the fraternity as a member of the Milwaukee Alumni Chapter, and is a founding board member of the Kappa Alpha Psi Foundation of Southeastern Wisconsin, a charitable organization focused on mentoring young men. In his spare time, he plays golf, visits family in Florida and roots for the Green Bay Packers, Milwaukee Brewers, Wisconsin Badgers, Giannis Antetokounmpo, and the Milwaukee Bucks.
IMPACT is proud to also welcome Patricia A. Pucinelli, recently retired from ManpowerGroup, to the Board of Directors. She joins Chairman Randall Harlan as well as 1st Vice Chair Roger Sherman, retired from Goodwill Industries; Treasurer William B. Coleman, Coleman & Williams, LTD; Secretary Chris Schmidt, Adient Plc; Past Board Chair Kim Dougherty, Children’s Hospital of Wisconsin; Caroline V. Krider, US Bank National Association; Cynthia Minuti, Landmark Credit Union; Kimberly Payne, Kane Communications Group; Lisa M. Pendergast, Mortgage Guaranty Insurance Corporation; Jill Ritterbusch, retired from the City of Milwaukee Health Department; Angela Rothen, National General Insurance Corporation; Ronald P. Smith, Enterforce, Inc.; and Jeremy Wedell, WorkWise, LLC.
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Help is available for those with an alcohol or drug use disorder
As a designated Access Point for Milwaukee County Behavioral Health Division, IMPACT conducts free phone screenings to determine an appropriate level of care, and connects clients to treatment and recovery support services. Our Access Point team offers a pleasant and professional experience where clients feel supported and engaged.
What should I expect from an Access Point screen?
  • The comprehensive screening can last up to two hours and covers a range of considerations including mental health and trauma.
  • Determinations are based solely on the needs of the individual.
  • Clients may be assigned a Recovery Support Coordinator to help develop a care plan based on the client's needs and preferences.
  • Clients may be connected to recovery support services to enhance their experience and improve their success.
To schedule a screen, email APmobile@IMPACTinc.org. For more information, call (414)649-4380.
Take our confidential online alcohol screening, which provides valuable insight about your alcohol use.