IMPACT's Coordinated Entry team supports Project Homeless Connect

Founded in 2004 by the San Francisco Department of Public Health, Project Homeless Connect is a nationally recognized model aimed at serving people with dignity and respect. Other cities and communities across the nation have adopted the model and made it their own.


Coordinated by United Way of Greater Milwaukee & Waukesha County since 2009, the annual event brings an array of resources and services together under one roof on one day to best support those experiencing homelessness. Over 650 guests and more than 500 volunteers attend Milwaukee's Project Homeless Connect annually. Waukesha held its first event in 2019.


IMPACT's Coordinated Entry program attended Milwaukee's Project Homeless Connect on October 17th. Kimberly Liptow, Coordinated Entry Manager (pictured below, center, with her team) explained, "At Project Homeless Connect, we provided nearly 100 Coordinated Entry enrollment assessments which gave us a general idea of each client's current living situation. Once the assessment was completed, clients were then added to our overnight outreach list. The outreach teams locate and complete the vulnerability assessment that provides our program with an idea of what each client's vulnerabilities are. These clients are then considered for emergency shelter as space becomes available."


The event was held at the Marquette University Alumni Memorial Union and included more than 100 different service providers and agencies. On October 22nd, IMPACT staff also supported Project Homeless Connect in Waukesha by conducting guest check-in and managing the boots, socks and underwear stations.

TMJ4 News >>> Marquette University, United Way gathering resources for area homeless population

Recently Shawna called IMPACT 211 seeking emergency shelter for herself and her two young children. The family had nowhere to stay, and Shawna didn’t know where to turn. Kimberly, an IMPACT 211 community resources specialist, heard the fear in the young mother’s voice and quickly assured her that help was available.


She connected Shawna to IMPACT’s Coordinated Entry program, a standardized process that ensures equitable access to housing, shelter, and homeless prevention services. Kimberly completed an assessment during that initial call and was able to prioritize Shawna and her children for a family space at a local shelter. Kimberly further reassured Shawna that she would receive case management services at the shelter to help create a sustainable plan so that she and her children would always have a safe place to call home.


Every day, IMPACT 211 receives dozens of calls from individuals seeking shelter and housing assistance. Yet, our community resource specialists never lose sight of the fact that each call is unique and requires individualized care and attention.

IMPACT is a proud partner of United Way

United Way not only provides oversight to IMPACT, but also allocates significant funding in support of our Coordinated Entry program, as well as IMPACT 211. From January to September, we made over 30,500 referrals to other United Way partner agencies, which accounted for approximately 15% of all referrals.


The 2024 Community Campaign runs through December. To give, please visit:

United Way of Greater Milwaukee & Waukesha County

United Way of Racine County

United Way of Washington County

United Way of Kenosha County

United Way of Walworth County

United Way of Jefferson & North Walworth Counties

United Way's Safe & Stable Homes initiative focuses on programs and resources to end family homelessness. With the combined efforts of nearly 30 program partners including IMPACT, the Safe & Stable Homes initiative met the 58 federally established criteria for what it means to end family homelessness in Milwaukee and Ozaukee counties in 2023.

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