ILPEx's mission is to advance Illinois organizations' capability and knowledge of performance excellence by delivering consultation, instruction, and assessments within the framework of the Baldrige Criteria for Performance Excellence.
The Conference on Enterprise Excellence highlights recognized leaders from a variety of industries, who have led their teams and organizations to high performance in the areas of leadership, strategy, customer engagement, operations, workforce, and technology. Learn more about the conference here.
The ILPEx Recognition Program is Illinois' Baldrige Performance Excellence Program affiliate. When an organization like IMRF submits an application, ILPEx takes a
close look at the organization based on the Baldrige Criteria. When its evaluation is complete, ILPEx provides the organization with a feedback report identifying strengths and opportunities for improvement.
A few of the many improvements IMRF implemented as a result of feedback from ILPEx include:
- A customer feedback program so it could better listen to its members and employers and make improvements to their customer service experience.
- The Leadership Scorecard, which summarizes IMRF's progress towards achieving the goals established in its Strategic Plan.
- The IAPI (Identify, Analyze, Prioritize, Implement) process, a method that allows IMRF staff to solve problems and make decisions analytically.
- Benchmarking tools to measure IMRF's success in key result areas.