The FCC’s Task Force to Prevent Digital Discrimination is offering consumers an opportunity to share their stories and experiences in obtaining broadband internet access. Chairwoman Jessica Rosenworcel established the task force to serve as a cross-agency effort focused on creating rules and policies to combat digital discrimination and to promote equal access to broadband access across the country, regardless of zip code, income level, ethnicity, race, religion or national origin.
Last month, the FCC adopted an NPRM looking to implement provisions of the Bipartisan Infrastructure Act pertaining to the prevention and elimination of digital discrimination. The Act establishes various requirements for the prevention and elimination of digital discrimination and tasks the FCC to adopt rules to facilitate equal access to broadband internet access service.
In furtherance of the goals to create a framework for addressing digital discrimination and the FCC’s ongoing efforts to identify and address harms experienced by historically excluded and marginalized communities, this new form provides a way for consumers to share their broadband access experiences.
The form states: If you would like to share your experience, please complete this form. In the description field, you can provide specific details about your experience , including the name of the provider, your address and any other information that describes the challenges that you have experienced, including those due to a provider’s practices and polices related to certain terms and conditions of service, such as those concerning speeds, data caps, throttling, late fees, equipment rentals and installation, contract renewal or termination, customer credit or account history, promotional rates, price or how technical support is provided.
Stories shared by consumers will help to inform the work of the Task Force. Interested stakeholders also can use this web page to request meetings with the Task Force.
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