BRINGING THE IT SERVICE MANAGEMENT COMMUNITY TOGETHER !
Workshops: 2 - 5
Conference Date: 6 July
ABOUT ITSM Leadership Summit 2018
The IT Service Management (ITSM) Week will feature workshops and activities related to technology service delivery and management.
The Conference Day will feature both common and split-track sessions. There will be tracks for Business, Process and Technology with topics ranging from Governance and Frameworks, Professional Development, Digital Disruption and Transformation, DevOps, VeriSM, ISO 20000 Standard and emerging technology disruptions from Cloud services, IoT, Fintech, Artificial Intelligence and Cyber Security.
The one day conference will feature*:
Keynote and Expert Presentations
Two Executive Panel sessions touching on current and future trends of ITSM
Sponsors & Partners Business Showcase
*Programme subject to changes at organiser's discretion
WHO SHOULD ATTEND
Conference and Pre-Conference Workshops are designed for :
Top Executives - CIO, CISO, CTO and CRO
Information Technology Governance, Security and Risk Executives
Change/ Incident/ Problem Managers
Information Security Professionals
Heads of IT and IT Managers
Professionals responsible for operationalizing the
Service Delivery program who need to:
Engage more effectively with their business colleagues to deliver more business value
Implement and build key capabilities for the Service Management program
Run, refine and continuously improve the key capabilities
Deploy IT framework for Governance, Risk and Compliance needs within and beyond the organisation
Do you have a topic, case study or best practice to share on implementing service management capabilities and how the future will look for IT Service Management?