Define Quality Customer Service
WHAT?

It doesn't matter what type of business you are in-tourism, retail or service, the impression the staff leave on customers determines whether they will return.

You and your staff are invited to join Brenda Kelleher-Flight, owner of GDP Consulting Inc. in this 1 day workshop to gain valuable tips on ensuring your business is rated number one in customer service.

Where?

North Street Café
30-32 North Street
Brigus 

When?

Tuesday, April 9, 2019
9:00am - 4:00 pm
GDP Consulting
Brenda GPS Consulting
Topic

Every business has issues related to Customer Service. The behaviour of the owner/staff influences the success of a business. The following topics will be covered:

  • How your staff can reflect your business key values
  • How non verbal behaviour affects sales
  • How to deal with difficult people
  • How we think affects how we behave and react
  • How to deal with complaints
RSVP
There is no charge but space is limited so rsvp by April 5th is required. Email debbie.george@cbdc.ca or click RSVP. Lunch and nutritious snacks will be provided. Please advise if there are any dietary issues.
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CBDC Trinity Conception
21 Industrial Crescent, Suite 101
Carbonear, NL 596-3849
www.cbdc.ca/tc