Define Quality Customer Service

It doesn't matter what type of business you are in-tourism, retail or service, the impression the staff leave on customers determines whether they will return.

You and your staff are invited to join Brenda Kelleher-Flight, owner of GDP Consulting Inc. in this 1 day workshop to gain valuable tips on ensuring your business is rated number one in customer service.


North Street Café
30-32 North Street


Tuesday, April 9, 2019
9:00am - 4:00 pm
GDP Consulting
Brenda GPS Consulting

Every business has issues related to Customer Service. The behaviour of the owner/staff influences the success of a business. The following topics will be covered:

  • How your staff can reflect your business key values
  • How non verbal behaviour affects sales
  • How to deal with difficult people
  • How we think affects how we behave and react
  • How to deal with complaints
There is no charge but space is limited so rsvp by April 5th is required. Email or click RSVP. Lunch and nutritious snacks will be provided. Please advise if there are any dietary issues.
CBDC Trinity Conception
21 Industrial Crescent, Suite 101
Carbonear, NL 596-3849