Our call centers are critical for ongoing service to members but also may be impacted by increased numbers of employee absences due to illness in employees, their family members, and school closings. However, we are prepared with a number of options to assure that a member’s ability to schedule necessary trips is not significantly impacted. Through deploying supplemental staff to take calls, routing calls among our five call centers, and utilizing our remote work capabilities we will minimize service delays.
Members are encouraged to schedule their trips through our easy to use
. It is a quick and secure way to schedule trips without needing to access a call center.
Likewise, healthcare facilities are encouraged to use the
to quickly address scheduling and trip management needs.