For Everyone

WELL Health – When Technology Adapts to Patients’ Needs

Patient communication powered by WELL Health, a program that went live last year, allows us to easily communicate with our patients via text about appointment reminders and location details. Since COVID-19, a few of our hospitals have taken this technology and innovated it to help meet social distancing needs for our patients and staff.

To limit the amount of time patients spend in our waiting rooms, HMSL, HMB and HMWB began texting patients through WELL Health to let them know when they can be seen in exam rooms. This allows patients to comfortably and safely wait in their cars, instead of our waiting rooms. Clinic staff meet patients at the door and escort them to their appointments.

Waiting time for those departments and participating hospitals has averaged about three minutes. Patient feedback has been positive.

We’ve also used texting to let patients know about telehealth options, to offer special instructions on the day before appointments and to educate on COVID-19.

Click to listen to Dr. Marc Boom’s latest roundtable discussion where Chris Siebenaler, regional SVP and CEO of Houston Methodist Sugar Land Hospital shares more on WELL Health.  

For Everyone

See Our HM Organizational Chart in MARS

You can view HM organizational charts in MARS by clicking the LMS Success Factors tile. 

From LMS Success Factors, scroll down until you see a tile called Org Chart. Click it to see your organizational chart and click ^ Up One Level to view more.

For All Epic Users

Secure Chat – Tip of the Week

Attach a Patient Chart to a Text Message

If you haven’t used Secure Chat yet, you are missing out on a great new Epic feature. With Secure Chat, you can use Epic to securely text others for non-emergent communications from your desktop, WOW or Epic mobile apps like Haiku, Canto and Rover . Since its successful launch May 6, providers, clinicians and staff have exchanged 29,895 messages.

If you use Epic and haven’t tried it yet, Secure Chat allows you to attach a patient chart to a message. This makes the patient’s information easily accessible, right in the text message. Note: This works if you’re starting a new message, but you can’t attach a patient chart to a conversation that’s already under way.

For Inpatient and Ambulatory Staff

Printing Rx Savings Offers

 

The new Rx Savings Assistant medication discount program is helping our patients save money on qualifying prescriptions – especially important during these challenging times. Savings offers are printed with your patient’s AVS upon hospital discharge or when they leave an office visit. For information on how to print offers for your patients, click here to review the latest tip sheet.

For All Pharmacists and Pharmacy Techs

Pharmacy: Rover Mobile Medication Dispense Tracking

Successful Launch Systemwide

 

A new Rover mobile medication dispense tracking tool, Dispense Track , has successfully launched at all Houston Methodist hospitals. Since April 28, more than 28,000 medication doses have been tracked using this tool. This new tool is part of a foundation for other mobile tools coming your way.  

For PAS and Front Desk Staff

Do Not Use Community Benefit Referral

Effective Now

A new guarantor account type, Community Benefit Referral , is now in use for patients referred to HM by the Community Scholars Program. DO NOT use the guarantor account type at this time. We are finalizing the workflow and will provide further information and training soon. 

For Inpatient Nurses and Clinicians

Copy-Forward Functionality Will No Longer Be Available

Effective Monday, June 8

Starting Monday, June 8 , inpatient nurses and clinicians will no longer be able to copy-forward or duplicate previously documented patient assessments from one column to another in patient flowsheets. This improvement was approved by the CNO Council to ensure patient safety through timely and accurate documentation.

Click on the sections below to view stories you may have missed in last week's IT MATTERS .

For All Epic Users

Secure Chat – 12,000 Messages Exchanged

For Registration, Scheduling, Front Desk Staff, Hospital-Based Outpatient Departments and HMPO Clinics

Updates to COVID-19 Potential Risk – Travel Screening Window

For All Providers

COVID-19 Lab Order for Preprocedure or Non-PUI Assessments

For All Acute Care Nurses

Bedside Mobility Assessment Tool

For Cardiologists and Cardiology Clinicians

Procedure Pass for Cardiology Launches to Ensure Preprocedure Task Completion

Sent to: Everyone-Everyone