In supporting the modern business, organizations need to effectively manage and run IT services, processes and functions. This is a four-day hybrid course that combines the experiential learning of the acclaimed "Grab@Pizza" business simulation with the interactive instructor-led training that enables the candidate to attain the relevant skills to apply ITIL best practices in the organization confidently and successfully.

A brand new qualification to complement the existing framework.

ITIL Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organization's requirements.


ITIL® Practitioner with Grab@Pizza Business Simulation

Date: 25 - 28 July 2016
Duration: 4 Days
Global Knowledge Network (S) Pte Ltd
190 Middle Road, #20-02 Fortune Centre, 188979 SINGAPORE
Contact: +65 6332 2330

Grab@Pizza Business Simulation

The Grab@Pizza business simulation, facilitated by accredited trainers will further cement the concept of "Adopt-and-Adapt" by applying ITSM concepts to real business scenarios. While adopting a company role with specific tasks, roles and responsibilities, participants will learn to function as a team to make improvement decisions based on business value and produce tangible results within a challenging but realistic simulated environment.


Price: SGD2,495

*ALL itSMF members will enjoy a 10% discount*



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Paul Wilkinson (Member of ITIL Practitioner Architect Team) has been involved in the IT industry for more than 25 years and has a broad background in IT operations, IT management and product innovation and development. He was project team lead in the original BITE (Business & IT Excellence) process modeling of ITIL, an ITIL V2 author and member of the ITIL V3 advisory group.

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