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ITIL  |  DevOps  |  Agile  |  Process Design
Classes are filled with interesting dialogue, exercises and even laughter. We don't train solely to pass the exam; we focus on learner understanding & retention.
Complimentary Webinar
The Metrics Monster Returns
Presenter: Michael Cardinal, TEK Systems
The monster lurking in the corridors is a problem.

This monster is not your garden-variety type of problem. You know the kind; something that a well implemented Problem Management process could deal with and eliminate. No, this creature is of mythical scale. This monster even has a name:  metrics

Join us as Mike shares valuable information on how to conquer the Metrics Monster.   Read More and Register  
Fusion & DOES17
In the last several weeks, we had the opportunity to attend both the FUSION17 (ITSM) and DOES17 (DevOps) conferences. Click on the pic to see the best quote!

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Agile for Ops....
If your organization has trained your Dev teams on SCRUM, your Ops team can receive the "equivalent" training to all speak the same language, use the same tools... and well, take one small step for man (and woman) and a giant leap for Agile-Kind. 

Visit our website to learn about our Certified Agile Service Manager (CASM) and Certified Agile Process Owner (CAPO) courses - both accredited through the DevOps Institute.
See below for the newest titles to be added to our DevOps Campus.

for our full list of Accredited Certification courses, workshops and drilldowns.
4 hour workshop provides a high-level overview of Agile Service Management.

Explore the application and integration of Agile thinking into service management processes and process design projects.
16 hour course provides a practical understanding and hands-on experience with Value Stream Mapping.

This is an excellent course for on-site delivery, our instructors can assist you with your own Value Stream Map.
We are holding an Agile Service Management (4 hour) Overview for our
Friends and Family on January 15, 2018, 10am-2pm ET
in our Instructor-Led Virtual Classroom
Interested in attending - and providing your feedback??
"DevOps is the next step in creating flow across and beyond the IT value stream." ~ Mike Orzen, coauthor of the award-winning book  Lean IT: Enabling and Sustaining Your Lean Enterprise  and primary author of this Value Stream Mapping for DevOps course.
PEOPLECERT 2018 ITIL Exam Pricing Increase
The official Examination Institute for ITIL has once again announced a significant annual price increase, which takes effect for all exams booked in 2018 or exam vouchers with a 2018 expiration date. ITSM Academy will be absorbing as much of that increase as possible, but our pricing for 2018 classes / exams will be increased to compensate. On our Public class schedule, we will allow our learners to choose whether to purchase the exam with the class, post class, or not at all.
Happy Holidays!
Thank you for being a part of the ITSM Academy and DevOps Campus' extended family.

Wishing you a warm and happy holiday season! 🎄🕎🎇