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ITIL  |  DevOps  |  Agile  |  Process Design
Classes are filled with interesting dialogue, exercises and even laughter. We don't train solely to pass the exam; we focus on learner understanding & retention.
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Complimentary Webinar
State of ITSM & DevOps
Presenter: Donna Knapp, ITSM Academy
 Both IT service management (ITSM) and DevOps are at critical crossroads. As enterprises strive to speed innovation and deliver on digital business initiatives, IT organizations are undergoing a transformation. Join us to hear about the top issues facing enterprise IT organizations in 2018 as they strive to modernize their ITSM processes, scale their DevOps practices and handle the associated culture change. Learn the latest on the ITIL® research program and about newly introduced approaches such as VeriSM.  Read More and Register  
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ITSM For DevOps
...It's here, and it's already Guaranteed To Run!
March 22-23 (9am-5pm) in our instructor-led virtual classroom
 This 16 hour course describes how to accelerate and modernize your IT service management (ITSM) processes in support of DevOps.

View learning objectives, course materials or to register: Click Here
Listen to "Ask the Author" with Donna Knapp, course developer: Click Here
This is a DevOps Institute Drill-down course.
See below for other new DevOps Campus titles.

for our full list of accredited certification courses, workshops and drill-downs.
4 hour workshop provides a high-level overview of Agile Service Management.

Explore the application and integration of Agile thinking into service management processes and process design projects.
16 hour course provides a practical understanding and hands-on experience with Value Stream Mapping.

This is an excellent course for on-site delivery, our instructors can assist you with your own Value Stream Map.
"DevOps is the next step in creating flow across and beyond the IT value stream." ~ Mike Orzen, coauthor of the award-winning book  Lean IT: Enabling and Sustaining Your Lean Enterprise  and primary author of this Value Stream Mapping for DevOps course.
Happy Valentine's Day!
Sending professional "love" to all our alumni and team. Thank you for being a part of the ITSM Academy and DevOps Campus' extended family.