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Classes are filled with interesting dialogue, class exercises and even laughter. We don't train solely to pass the exam; we focus on learner understanding and retention.

ITIL   |   DevOps   |   Agile   |   Process Design   |   Business Relationship 
Introducing... DevOps Campus
We are proud to introduce our newest addition... DevOps Campus.  

DevOps Test Engineering® (DTE) Certification Course
"Because everyone is a tester in a DevOps environment" 

DevOps Leader® (DOL) Certification Course
DevOps is Culture Change ...
This course is u niquely about leading a DevOps transformation

  A CDA is a tool-agnostic individual engaged in the design, implementation and management of DevOps deployment pipelines and tool chains

Don't have your DevOps Foundation® Certification?
For a limited time, purchase a seat in any of these DevOps Practitioner® Courses & receive 25% off  your DevOps Foundation
Both courses must be purchased for the same learner
Salaries for both IT practitioners and managers in the US jumped. Now 58% of practitioners earn more than  $100,000 per year  (up from 47last year) and 43% of managers earn more than $150,000 (up from 26last year). 

Complimentary Webinar
ITSM Roles in an Agile DevOps World
Have you ever wondered how ITSM roles fit into an Agile and DevOps world? In this session, Jayne Groll answers any & all questions that you may have regarding this connection. She will discuss the opportunities for process owners, process managers and all others involved in ITSM.  Thursday, July 20, 11am ET  
Summer Happenings with the Team
  • Happy Birthday to Karen Skiles 🎉🎁🎈

  • Congratulations Donna Knapp - Thank you for 11  years (and counting!)

  • Celebrating #NationalWorkFromHomeDay with a recent photo of some of our "coworkers"  🐶🐶🐶
Classes that are Guaranteed to Run: (book your seat today!)

These classes are Guaranteed to Run - book your seat today!

Our Learner Portal is GREEN
Watch our very own Donna Knapp explain how to use your Digital Learner Manual: 
Learn more about DevOps, while building team unity and having fun!

DevOps is a growing movement for shortening development and deployment and integrating Development and Operations. However, this requires a mindset shift, new behaviors and a cultural shift in both Development and Operations. Traditionally suspicious of each other, they must now work closely together. Yet many companies are struggling to adopt and deploy DevOps and how to initiate a cultural change.  Use The Phoenix Project Sim to help overcome these challenges! Contact us to learn more.
PEOPLECERT (our primary exam agency) has improved communication with candidates, aiming to speed up the process of delivering exam results, while reducing administrative burdens and unnecessary delays for you.
Candidates now receive direct emails from PEOPLECERT that clearly mention all exam pre-requisites at the below stages:
  • After registering for the exam, candidates receive an email directly from PEOPLECERT advising them of all exam pre-requisites
  • In the case of missing pre-requisites, before releasing official results, candidates receive an email guiding them to upload the specific missing documents to their PEOPLECERT profile
Kind regards,
Happy 4th of July
Team Happy 4th
Please Note, ITSM Academy will be closed on July 4th.

We wish everyone a happy holiday.