ITSM Academy News and Events
Scroll through this email for:
  • Introducing NEW Public Classroom Discounts
  • June Webinar Registration and Webinar Archives
  • ITIL 4 Updates; Classes and Resources
  • New on Campus; VSM Facilitation and XLA Workshop
Click to see our
Guaranteed to Run (GTR) Classes.

All held in our virtual classrooms - log in with your instructor and all the other learners. #LifelongLearner
Learning Credits in our Public Classrooms
If you can’t bring us to your location for onsite training, you can still save BIG on our Public Education by purchasing Learning Credits for single or multiple team members.
  
Maximize not just your training dollars, but the type of education your team receives. With Credits, your learners can attend classes covering a wide variety of topics, including: ITIL, Agile Service Management, DevOps, Value Stream, Process Design, etc. 

See options for Learning Credits .
Webinar on June 20th, 11am ET
A common thread shared by almost every best practice or methodology – from ITIL to Lean to DevOps - is VALUE. Understanding, focusing on and improving our value ultimately is the most important thing any organization can do. 

The V*A*L*U*E Formula - an exciting new book by Ken Wendle - explains and explores the “five essential elements of value” which work together to help individuals and organizations define, focus, augment, differentiate and deliver their full value potential. 
Webinar Recording

T he Anatomy of XLA:
eXperience Level Agreements

to listen to this
thought provoking webinar
New On Campus
Value Stream Mapping Facilitation
Before an organization can optimize the flow of activities across a value stream, it must gain visibility into how value is created. Value stream mapping provides that visibility. Widely recognized as an invaluable tool in the DevOps and Agile communities, value streams also play an important role in the newly introduced ITIL 4.

Whether you want to learn how to facilitate a Value Stream Mapping workshop or want to better understand what's involved (and how to avoid common pitfalls) this sixteen (16) hour course is for you.  

This course describes how value stream mapping is different than other continuous improvement methods, and why and how it enables organizations to significantly improve and optimize performance.  Learn More
The Essence of e X perience
Experience Level Agreements (XLAs) are the foundation of a fresh and optimistic approach to managing the business of technology. 

The Essence of e X perience Workshop  immerses attendees in understanding the how - and why - of growing an XLA from a concept to reality. This sets learners on a path beyond traditional SLA/KPI practices towards XLA/Performance Outcomes, encouraging a new and meaningful dialogue with the customers of technology.  

Learn More about the course and onsite deliver options.
Cloud Computing Foundation eLearning
Our fully accredited Cloud Computing Foundation eLearning course provides you with an overview of Cloud Computing and its relationship with other areas of Information management and includes some technical knowledge.

Learn fundamental concepts such as architecture, design, and deployment models and how it can be employed by different types of organizations.

Learn More about this eLearning course and exam
ITIL 4 Foundation and More...
June and July ITIL 4 Foundation classes are Guaranteed to Run (GTR).

Already hold your ITIL 3? You're in luck!
No matter where you received your original certification,
just show us a copy to get your 30% off code for ITIL 4 Foundation.
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🍍 Help Us Help You 🍍
2 super short surveys around ITIL... please take a minute and add your voice
Celebrating our 15th Anniversary

That's right,
15 years of educating and inspiring in ITIL !

And even crazier, we've been delivering certified DevOps and Agile Service Management training for over 5 years!

Thank you to ALL of our alumni, supporters, champions and friends...
we really couldn't have done it without you!!
~ Lisa and Team