ITSM Academy News and Events
Scroll through this email for:
  • Public Classroom Learning Credits = Discounts
  • March Webinar Registration and Webinar Archives
  • ITIL 4 Updates; Classes and Resources and Discount Passes
  • New on Campus; Independent Study
  • St. Patrick Day Quiz
  • Rapid Assessments powered by Owlpoint
  • 17th Anniversary Celebration
Click to see our
Guaranteed to Run (GTR) Classes

All held in our virtual classrooms - log in with your instructor and all the other learners.

Webinar March 18th, 11am ET
An introduction to SIAM 

Service Integration and Management (SIAM) has long been used “across the pond” to help organizations manage multiple service suppliers, integrating them to provide a single business-facing IT organization.
Here in the US, we are seeing organizations, as well as the US government, take a real interest in SIAM. So we want to learn more, and bet you do too!

Join us for this intro to SIAM by our UK friends and thought-leaders,
Helen Morris and Liz Gallacher. 
January's Webinar Recording

@ITSM_Donna presents
State of ITSM and...2021

to listen to this
informative webinar
Click on the Pot 'O Gold for Free Resources
Pot of Gold
Or... here are some things you can explore...
April's ITIL 4 Foundation class is Guaranteed to Run (GTR)

Already hold your ITIL v3? You're in luck!
No matter where you received your original certification,
just show us a copy to get your discount code for ITIL 4 Foundation.
The retirement date has been announced for the ITIL 4 Managing Professional Transition Bridge. This course is the "fast pass" for existing ITIL Experts to earn their ITIL Managing Professional designation...

But it's so much more than that. It provides guidance on the modern ITSM best practices, processes, and solutions that make up ITIL 4.

Our June 21-25th MPT class is open for registration.

👇 Need additional ITIL 4 training?? We have a pass for that ;-) 👇
Do you have the luck of the Irish?
Can you outsmart a leprechaun?

To help celebrate St. Patty's Day, we've created this 3 question quiz for you. It's built on the same platform we use for our in-class games.
Play and Enjoy!
New On Campus - Independent Study
While we always recommend learners attend our live, virtual training, we understand that time constraints sometimes don't make that possible.

Therefore, we offer some of our courses in an independent, self-guided study format. Courses include; ITIL Foundation and our DevOps Catalog.

CLICK HERE to see the full list of Independent Study classes.
Learning Credits in our Public Classrooms
Since you can’t yet bring us to your location for onsite training, you can still save BIG on our Public Education by purchasing Learning Credits for single or multiple team members.
Maximize not just your training dollars, but the type of education your team receives. With Credits, your learners can attend classes covering a wide variety of topics including ITIL, Agile Service Management, DevOps, Employee Experience (XLAs) Value Stream, Process Design, etc. etc.

See options for Learning Credits.
ITIL 4 Readiness Assessment - and so much more!
Working with our friends at Owlpoint - we are helping our clients prepare for ITIL 4 with our innovative (one week!) Readiness Assessment. Owlpoint, an AXELOS Authorized Consulting Partner, has evolved their ITIL Assessment into a readiness assessment and in one week! can provide you answers.

If you are looking to modernize your IT organization, improve the services you deliver, or drive operational efficiency to reduce costs, then ITIL 4 is probably worth adopting. And our Readiness Assessment will help you laser focus on the fastest/quickest/cost-effective ways to get rolling.
Celebrating our 17th Anniversary

That's right, in January we celebrated
17 years of educating and inspiring in ITIL!

And even crazier, we've been delivering certified DevOps and Agile Service Management training for over 7 years!

Our Philosophy, written within the first week of incorporation, still stands true.

We believe people are our greatest resource – and count on each member of our team to be a superstar who, collectively, creates a high-performance team. We treat our people with respect and learners as guests in our home. We recognize suppliers as partners in our efforts.

We realize our people’s input and energy are critical to our success. By using their ideas, we improve the company and help them see the important role they play.

We believe life is meant to be enjoyed. Success comes more quickly by having fun while working toward our objectives.

Read the complete statement here.

Thank you to ALL of our alumni, supporters, champions, and friends...
we really couldn't have done it without YOU!!
~ Lisa Schwartz, Founder / CEO