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ITIL  |  DevOps  |  Agile  |  Process Design VeriSM
Classes are filled with interesting dialogue, exercises and even laughter. We don't train solely to pass the exam; we focus on learner understanding & retention.
Complimentary Webinar September 20 @ 11am ET
Automating Security Controls with DevSecOps
 Presenter:  DJ Schleen, DevSecOps Evangelist and Security Architect, Aetna  
When organizations understand the ease in which security controls can be integrated into the development process they are able to produce higher quality software and achieve increased productivity from their developers. This talk discusses what security controls should be implemented to kick start the adoption of DevSecOps and how they benefit the security of the software the organization produces.  Register  
Public Classes - Guaranteed to Run

****One lucky winner will receive a $50 Amazon gift certificate. Winner will be picked first morning of class.****

Book your seat today in our instructor-led virtual classrooms !

Public Classes - Newly Added Dates

ITIL 4 is coming! 
We are #InTheKnow and #ReadytoGo 

As you are probably aware, since 2003 ITSM Academy has developed all of our own courseware in-house. From ITIL v2/v3/2011  Foundation through  Managing Across the Lifecycle (MALC) and onto the newest course in the ITIL Scheme - 

What you may not know is, ITSM Academy is the lead author of many of the DevOps Institute's courses including;

Independent of DOI, we also are the lead author on the  Certified Process Design Engineer  course (first class August 2008).

As such, we are uniquely prepared to guide organizations in their continuous improvement efforts, as we transition to from ITIL v3 to ITIL 4 and adapt Service Management practices in support of DevOps and Agile.
If you want to be among the first GLOBALLY to earn ITIL 4 certification, simply put Yes in the field "add me to waitlist" and you will be given first opportunity to register for our (soon to be) newest ITIL class Click here  
Sneak Peek
to ITIL 4

What are the critical competencies needed to achieve this culture of continuous improvement? Communication. Measurement and metrics. Organizational change management. All of which are covered in  ITIL Practitioner and will carry forward to ITIL 4 . Don’t wait for ITIL 4. Start where you are and learn the principles and practices needed to meet  your  organization’s needs today. 
Learn More | Class is Guaranteed to Run (GTR) on Sept 24 - Register
This month's blogs include...
Conference Season is Upon Us!
ITSM Academy has teams attending:

We are looking forward to seeing many of you at these events! Want to schedule a meeting time? Click here - and let us know which conference and we will meet you there! .

New to the list...
Service Management World 2018 is a groundbreaking NEW conference designed to meet the unique needs of service management professionals and technical support leaders. Their Advisory Board is a list of "who's who" in Service Management.

With a program chock-full of case studies and interactive expert-led sessions, SMW18 will give you the insight you need to take a holistic approach to service management.

SMW18 has extended our community a discount. Register with the code: ITSMA-SMW to receive a $200 discount off of your conference pass, as well as a $100 discount on pre-con training; where we are delivering DevOps Foundation Sunday/Monday before conference - click here to learn more.
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