Igniting Innovation: Util-Assist Winter Newsletter

In this Util-Assist Connections Newsletter:

Join us at DISTRIBUTECH and see SecureAssist in action, learn how PowerAssist has become a game changer for outage communications during harsh weather events, get rewarded for joining our new client reference program, PowerLink, and meet our newest team members.

Igniting Innovation

Get ready to supercharge your industry knowledge and propel your utility to new heights! We're thrilled to invite you to join us at DISTRIBUTECH International, the paramount annual transmission and distribution event for utilities and a gateway to the future in our dynamic industry.

Make sure to carve out some time to visit booth 1325, where Isa Qureshi, John McClean, and John Forsyth will showcase cutting-edge services and solutions that are shaping the utility of the future.

AI-Enabled Substation Surveillance: Witness the future of substation monitoring with a demo of SecureAssist. Discover how artificial intelligence is transforming surveillance, ensuring early detection of intrusion and optimizing response strategies.
Outage Communications Excellence: Learn why our outage communications service, PowerAssist, is a game-changer. Explore how it keeps your customers informed during power outages, enhancing transparency and customer satisfaction in the face of service disruptions.
Navigating Next-Gen AMI: The landscape of advanced metering infrastructure (AMI) is evolving rapidly. Our professional services team will also be at the show to share how we’re guiding utilities across North America through the complexities of next-generation AMI procurements.

Can't Make It to DISTRIBUTECH? No Problem!

Reach out to us today to schedule a demo of SecureAssist or to delve deeper into any of our services or solutions. We believe in bringing the power of progress to you, regardless of your attendance at the event.

Winter’s Not Over Yet

As winter tightens its grip, the need for reliable power outage communications becomes increasingly vital. Ice storms can wreak havoc on our communities, leaving residents cold and in the dark. This is where a 24/7 outage communications service like PowerAssist proves invaluable.

Many of our utility clients, including Oshawa Power, have undergone a remarkable transformation in their outage communications landscape, thanks to PowerAssist.

According to Ashley Pereira, Oshawa Power’s Manager of Customer Service, “Outage calls and after-hours inquiries used to be inefficient, challenging, and customer-frustrating experiences. Today, it's a complete turnaround. With PowerAssist, our customers now feel genuinely heard, and the restoration process is more transparent and understandable. PowerAssist has become integral to our utility, benefiting both operations and customer service sides.”

Beyond merely mitigating inconveniences, PowerAssist is a lifeline that keeps customers informed during harsh weather events. The service provides real-time updates, restoration estimates, and crucial information around the clock, bringing peace of mind to customers facing challenging conditions. As winter continues to present its challenges, PowerAssist stands ready to deliver 24/7 outage communications across multiple channels, becoming a vital bridge connecting your utility with the communities you serve.

Much more than just a traditional call center, PowerAssist is a specialized service designed explicitly for utilities. It goes beyond the ordinary, offering unparalleled support tailored to the unique needs of your operations and customer service.

Stay warm, stay informed, and let PowerAssist be the beacon of reliability in the midst of winter's uncertainties. Discover the PowerAssist difference – find out more today!

Inspiring Innovation

Our new client reference program, "PowerLink," is designed to showcase the diverse ways our services and solutions have enhanced the utility industry. We often have prospective clients who are interested in hearing from our current and past clients. By establishing a channel for you to share your success stories, we aim to share inspiring insights that resonate with potential clients seeking solutions to similar challenges. By participating, you'll enhance your professional network while reaping a cash reward!

How the PowerLink program works

Sign Up: Click here to sign up for the program.
Connect: From time to time (and at your convenience), our team will connect you with interested customers seeking firsthand experiences.
Get Rewarded: For every call you join with a prospective client, we’ll send you a $50 e-gift card OR donate $50 to a charity of your choice. It's our way of saying “thank you” for contributing to the growth and success of our community.

Contact John Forsyth with any questions or for more information.

Growth in Motion

Join us in extending a warm welcome to our newest team members.

Dominic Reid

Director, Customer Growth

Slobodan Vaskovic

Director, Consulting

Christmas-Snow Cairns

Billing Coordinator

Deborah McMahon

Billing Coordinator

Jane Yue

Sync Operator

Ahmed Hassan

Sync Operator

About Util-Assist

Util-Assist’s solutions merge technology with strategy to streamline processes, boost productivity, enable data-driven business decisions, and deliver enhanced customer experiences, transforming how utilities operate and deliver value to their customers. Driving digital innovation with professional services and managed services for electric, water, and gas, Util-Assist is shaping the utility of the future.

www.util-assist.com | info@util-assist.com

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