Wednesday Weblog for April 6, 2022
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Quote of the Week:
“Failure is the opportunity to begin again more intelligently.”- Henry Ford
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I had a boring experience on Sunday that is worth sharing.
Throughout this winter, since I ran a Marathon in October, I have struggled to find time to run. I have a busy consulting practice, family engagements, and much travel. There is also the matter of the weather: it seems it has been too cold when I am free to run, and perfect weather to run when I have meetings or other obligations.
Saturday night, I decided that I didn't care about the weather on Sunday. I also decided that while there have been very valid and understandable reasons for not running, by and large, I had started believing my own BS. I had started believing my own excuses.
So, in my formerly dedicated fashion, I slept in my running clothes, laid out shoes and sweatshirts and sweatpants the night before, checked the time of the sunrise, set the alarm for 5:30 AM and hopped out of bed and ran a 5K practice run in 31-degree weather without stopping.
My best time of the year, in fact my best time in a long time. See, I told you it was boring. The good news? I stopped making excuses for myself, always a great day when that happens, even when it is boring.
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One of my ‘bread and butter’ mentoring themes over the years has been my belief that more often than not the formula for success depends 50% on image and 50% on results.
Not many people would argue with the concept of image and results being important, but most would have their own idea of the percentages that should be ascribed to each one.
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Then of course, there is the example of the Oscar winning actor slapping the comedian for offending his wife. There are lots of questions about this one. Did the comedian know? Was the wife really offended?
What good does a slap do? (What good has a slap ever done, anywhere, by anyone to anyone else, except athletes getting butt-slapped on the field.
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In the Oscar slapping situation, both image and results are impacted. The actor’s image suffered greatly with labels of inappropriate, violence, etc. On the other hand, the comedian’s tour showed impressive results with an exponential increase in ticket demand (In Boston, tickets went from $45 to more than $800 per seat in the secondary market).
My experience is that most people, including me, focus a little too much on either image or results, and wonder why they were not more successful in a specific endeavor without attributing the level of success to the level of balance between the two.
I think that is because too much emphasis on image (you phony!) or too much focus on results (you cut-throat) doesn’t work well, and impacts both image and results negatively.
Since we started this column with an ‘actor’ reference, consider the occupation and the 50/50 rule. An actor needs a certain image ‘fits the part’, but also needs to produce results like a ‘great portrayal.’ But think about everything that hinges on the right combination of image and results.
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Think of all the things that have to balance image and results.
- Clothing needs to be warm in the winter, but also needs to look __________
- Make up needs to hide (?) but also needs to look____________
- Cars need good mileage, but also need to look ___________
- Homes need to be weatherproof, but also need to look ________
The list could go on and on indefinitely, and no matter what thing you put in the sentence, there will always be two ‘needs’ in it. It needs to perform, and it needs to look______ when it does.
The same applies to companies and individuals.
Most know my aversion to spandex leggings. In this context, while they may produce the desired results, too many people wear spandex who really should know better because it doesn’t help their image.
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The analogy that I’ve used for years to illustrate the difference between image and results is a bacon and egg breakfast. (I know, I have a lot of food analogies, but no allergies).
If you took two perfectly prepared bacon and egg breakfasts with four crisp slices of thick cut bacon, two large eggs, over easy, buttered wheat toast and home-made home fried potatoes and put the ingredients for one of the breakfasts into a blender, whipped it up and poured it on a plate, both breakfasts:
1. Would cost the same for the ingredients
2. Would have the same nutritional value
3. Would take the same time to consume
4. Would fit on the same plate
5. Would have the same caloric content
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Only the image would be different.
- An employee in a dirty ripped shirt could provide excellent service in any occupation, but image-wise, there is usually a problem with that look.
- Paper plates project a different image than fine plate ware but can have identical impact on a meal.
- A Honda automobile may in fact be better constructed than a Cadillac, but the image isn’t quite there.
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The point is that the reason I personally attribute 50% of success to image is that image can have a much bigger impact on decision making than results, and in many cases impacts judgement far more.
- People may be hired and promoted based on their image, but achievement is based on results.
- A wine we try is based on its image but continuing to drink it is based on taste.
- Not that I actually remember but dating selections may be based on image in a big way, but lasting relationships are based on results.
So, what’s the best way to balance image and results? I like to think of it this way:
Results are what you do, Image is how you do it.
- Want to improve your image? Focus on ‘how.’
- Want to improve your results? Focus on ‘what.’
- Want to stand out: Focus on image and results in equal measure and you are more likely to be labeled a performer because you get things done and look appropriate doing it.
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Since results are relatively objective and can be validated or documented, the hardest part is identifying the 'image' part of performance.
The best way to do that is to give someone you trust 'permission' to share insights about your image. Not always fun, not always positive, but always valuable.
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To submit your advice simply reply to this email and send it in. There is no guarantee it will be published, but I'll do my best to get the best ideas included. Even if it is not published right away, keep looking for it.
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Submitted by Bob from Washington
A volunteer I worked with had a button on one day that read “3/13.”
At first, I thought it was a birthday but his was in April. He explained.
In an organization, if you have a satisfied customer, they tell three other people. But unsatisfied customers tell 13 so you have to have over 4 times as many satisfied customers to overcome the disgruntled.
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Surprise Photo at the End: It Has a Name!
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Joe's Positive Post of the Week
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The Roll Call of states and countries where readers reside: Alabama, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Missouri, Montana, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington and Washington DC, Wisconsin plus Canada, Spain, Conch Republic, Australia and the United Kingdom
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Ed Doherty
774-479-8831
www.ambroselanden.com
ed-doherty@outlook.com
Forgive any typos please.
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