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Imagine Newsletter November 2024

In Memory of Damien

In Memory of Cindy

Eliot's carved pumkin

Tom at the Gizdich Ranch

Maggie freaks us out


Spooky Office

Luis and Charlie H. at Gizdich Ranch

Jake, Scott L and Silvia

Simone and Brenda

Charlie T. on his Birthday!

Malcolm at the Strawberry Festival

Yum!!

Imagine's Crew!!

Linda, Scott G. and Jessica O.

Hayley!!

Imagine's Crew at Gizdich Ranch!

Jessica and Scott G.

Garrett & Carson

Patty's Gluten-Free Birthday!

The amazing art work was done by Hayley and displayed at Wilder Ranch visiting center.

Happy Birthday to our Lovely friend Karen!

Scott G.& Charlie

Ryan living his best life on a train through the woods

Horrors!

Jake, Top Banana

Scary Scott

Jake and Aaron

Ian, Stephanie and Janet decked out for Halloween. I always suspected Ian was Griffrindor

Destiny, Scott, Sidney and Diane

Simone, Ashlee and Abra can't fake the fear.

Boo!

Dear Imagine friends and family,


OK, first of all, the Imagine Film Festival is on November 8. You don't want to miss it. This year, the event will be held at The 418 Project, 155 S. River St. Santa Cruz CA, 95060. Show up at 6 for a good time. If you would like to learn more about The 418 Project, their website is here. We appreciate our most constant sponsor, Aveanna.


We are producing a report covering the half-decade since COVID. Our story is an aggregate of all of your stories and we'd love to hear from you your memories of life together with Imagine since lock-down began. Whether you are an individual we serve, a caregiver, a parent, conservator, family member or friend, we'd love to include a memory of your experience in the last five years with Imagine. If you wanted to send a photo all the better.


This half-decade report will replace the annual reports we used to send out, well, annually, once the previous year finances had been audited. As it happened, we were waiting on an audit to release our 2019 report when lockdown struck and the world turned inside-out, upside down and nostalgic. Getting that audit completed and the annual report out were two small adjustments of routine during a transformative era in our collective history.


But an annual report has purpose. It helps us to see the small things comprising the big picture, our mission in our actions and our future in our past. At no point in the last five years did we think the annual report was history. As our restoration continues, our desire and obligation to recognize that history has its moment. You all know I can fill pages with words, but if you would be so kind, I'd love to fill some with yours.


We aren't looking exclusively for happy memories, although of course we welcome those. Your memories of frustration, fear, anxiety and conflict are part of the story and we want them represented.


This is covered in the Advocacy Corner and the Year Of... column below, but we are coming into a golden age of funding state funding. Some funding increases came in in July, some in August and the biggest ones are coming in January. Some will be temporary while some are meant to one permanent. It's a complicated mass of change but it bubbles with goodness. Like Fresca.


This is a very exciting time, because the changes are enough that we believe we can sustainably hit the trifecta of raising caregiver wages, expanding the support our clients and caregivers experience and growing our cash reserves as a hedge against future needs and rate reductions.


It will not be enough to simultaneously expand caregiver wages to what we wish they'd be and shrink caseloads but it is a good chance to make significant improvements, we're excited and the board has a great package of improvements before them.


But as I have and will (and do in other places in this very newsletter) I do want to explain some caution and conservatism in these good times. Some of the new funds arriving in January are already slated to fade in July 2026. And the whole package is at risk from the State's ongoing budget deficit. So we are preparing budgets for the board under these parameters: that the budget will continue to balance when the temporary funds go away and that when the state makes typically painful budget cuts, the deficit can rest on funds we are putting away now, instead of lay-offs and wage cuts in a panic.


Finally, my son, Orion, will turn 9 on November 5. For his birthday he would appreciate that you consider his future and vote! A lego set wouldn't be bad either.


As always, I am here for your feedback, questions, concerns and anecdotes.


In The Year of The Facilitator, a new position to help Facilitators help people help people.


In the HR Corner, Patty really wants you to come to the film festival.


The Person-Centered Evolution this month talks about the world outside of tools.


The Redwood Chronicles this month turns the tables on Jake.


In Community Connections, We're planning a get together on the seventh.


Our usual stuff in the column around self-determination but also, self-determination participants should be aware that rates for many services on which budgets are based will be rising January 1.


The Advocacy Corner discusses Phase 3 of rate reform, planned for January 1 and destined to remembered in my dotage as "the golden half-year."


Our monthly Transparency at Imagine column invites you to our Board meeting on December 18. Lots of budget stuff!


This month we have our client spotlight on Charlie H. There are two staff spotlights this month appreciating Mariana and Fidel. The Spotlight on Change tells the story of how our friend, Ron, came to find a family and live his dream.


As ever, I am at your service. If you have any questions, feedback or want to try and outword me, please don't hesitate to get in touch. You can write me here. I look forward to hearing from you.



Gratefully yours,


Doug



Person Centered Evolution

Person-centered thinking tools have an important role to play. They provide for rigor in a complicated conversation and they produce relatively simple documents that are much more supportive of training than longer documents. They can also be helpful for inspiring caregivers, Facilitators. family members and Executive Directors to think more deeply about who we are serving and how to serve them better.


What they don't do is replace respect, curiosity, insight and imagination that can arise as assets every day. Practitioners of person-centered services should no more fetishize the tools than they should the program design.


You know our efforts at supporting a person-centered culture are working when people look for a tool that will clarify a caregiver's insight. Choosing a tool to drag out an insight can be a necessary second-best.

The Redwood Chronicles

This month, we have no story from Jake so here is a fable about him:


One day, a hero named Jake was planning to write a story. "Yesterday," he wrote "I thought of a snow leopard and was terrified by a shrill roar from under my seat. Then I was about to tell Connie all about arctic foxes, but there was a blur of red and my communication device disappeared! But then I thought of another way to tell Connie about animals and I pointed her to my clock with a picture of an elephant on it. Suddenly we were soaked by a fat spray of water! I'm done writing until I dry out."


Moral: Imagination is a terror, a thief and a good soak.

Human Resources Corner

Hello Everyone, 


Our Annual Disability Film Festival is almost here! You can register for tickets here. We will accept payment at the door but, please, if you forget your money, please come anyway. We will float you.


This year, the Imagine Disability Film Festival will be held at the 418 Project, a theater in downtown Santa Cruz. The 418 Project is a nonprofit organization that supports emerging artists and diverse communities to create a more inclusive world. We are happy to begin our relationship with them, as they allow us to use their space to help further Imagine's mission. Go check out their website and support their mission as well! https://the418project.org.


For anyone who has never gone before, this is a community event where people with ID/D diagnoses are celebrities. The entrance includes dinner and snacks (simpler this year due to the main foyer being a dance floor.) There will be musical guests Slow Coast and The Monkey Band. It's a great time to stand together and stand for what we stand for.


Best Regards, 


Patty Lopez

Assistant Director of Human Resources

Imagine Supported Living Services

Office: 831-464-8355 ext. 112

Cell: (831) 325-7760

The Year of The Facilitator

This is exciting. At the October board meeting, Imagine's board authorized the hiring of a Supported Living Manager. This position was designed to improve our client's experience by providing the SLS Facilitators with increased support, oversight and accountability.


The job of a facilitator is to enrich the lives of our clients by building teams that are robust, reliable, well-trained and empowered to identify new needs, changing needs and unmet needs and work with the the circle of support to address the needs in creative and improving ways. That is a complicated system with many human parts, paper parts and digital parts.


In trying to improve the facility of being a facilitator, this is a big next step. The SLS Manager differs from the old Director of Services position in that it is entirely dedicated to the experience of the client, the strength of the team and helping insure that our Facilitators have what they need to meet those goals.


We hope to have this position filled before the end of the year.


Self-Determination

Self-Determination is now available for any regional center client who chooses it. It also seems to be running better at the regional center.


On November 7 at 1PM, Imagine's Community Connections will be hosting an in-person get together on the topic of Self-Determination and what is working or not working. Grecia Quintero, who manages the self-determination program at SARC will be there to talk and answer questions about what's working and not from her perspective. I'll be there to speak to Imagine management's view and some of our self-determination families will be there to discuss their experience. The event is designed to be in-person, but for those who would like to attend another way despite enjoying the 137-mile one way drive, we plan to set up zoom. That link is here.


This month, the Independent Facilitator Roundtable will be November 6, at 11AM. The Zoom link is here. If you want to attend and the link doesn't open into a zoom, text me.


An important note for people in self-determination related to rate reform (see Advocacy Corner below.) There is no clear requirement that regional centers adjust budgets, especially mid-year, when the cost-neutral budget changes. However, they are permitted to do so and regional centers including SARC are often willing partners in those adjustments. If you receive or are considering self-determination, you may want to reach out to your service coordinator about a new budget based on "Phase 3 of Rate Reform."


The Independent Facilitator Network, a confederation of professionals working in. self-determination (which started at Imagine!) has a Slack Channel you can join by clicking here. Individuals receiving services and family members are welcome and it's a great place to have your SDP questions answered by sad, wise experts.


If I can be of any help, please feel free to contact me.


-Submitted by Doug


Community Connections

On November 7 at 1PM, Imagine's Community Connections will be hosting an in-person get together on the topic of Self-Determination and what is working or not working. Grecia Quintero, who manages the self-determination program at SARC will be there to talk and answer questions from her perspective. I'll be there to speak to Imagine management's view and some of our self-determination families will be there to discuss their experience. The event is designed to be in-person, but for those who would like to attend another way despite enjoying the 137-mile one way drive, we plan to set up zoom. That link is here.


Raul Rekow/dp

Santa Cruz Supported Living Services

Associate Director

(925)768-0515

raul@scsls.com

Transparency At Imagine

My dear friends, here is the financial audit for the year that ended June 30, 2023. We are waiting for our accountants to complete a restatement of our past tax filings to reflect completed audits for all years, after which we will begin the process of re-establishing our non-profit status for the state. Our federal non-profit status stayed healthy.


The next board meeting is scheduled for Wednesday, December 18. The main focus will be on making decisions .


Our board meetings are open to all and if you email Maggie she'll make sure you get in and fed and heard. The agenda for the meeting will include a proposed budget change to recognize and make good, prudent use of good fortune.


We are still recruiting board members. We are working to diversify the board and to add a GAAP-trained treasurer. An attorney wouldn't be bad either. Neither would you. If you know someone with a passion for our mission who might like to volunteer, please write to me.


-Submitted by Doug

Advocacy Corner

The 2024-2025 California State Budget Act has the third and final phase of rate reform set to take place January 1 and there has been a flurry of detail released by the Department of Developmental Services in late September.


Under Phase 3, service providers, including Supported Living Agencies, are to receive a baseline rate equal to 90% of the Burns and Associates Rate Study recommendation and lose any "unbundled funding" (in the case of Imagine, this means mileage reimbursement and administrative fees.) Additionally, agencies will have the opportunity to earn the remaining 10% by hitting certain quality goals, through a program called Quality Incentive Payments or QIP.


The rate study is also helpful in benchmarking caregiver compensation. Today, Imagine's rates are about 70% of the recommended rate while our average caregiver wage exceeds 90% of those recommended. It is proposed to the board of directors that when our revenues are at 90% of the modeled rate, that we can exceed 100% of the recommended caregiver compensation.


The QIP program, for the first 18 months of its existence, is going to be a little funny. Because the work of designing good and valid outcome measures is not complete (the workgroup is still adjusting its vision statement after two years,) the QIP through June 2026 will be earned through administrative activities, half of which I completed in August and the other half of which I plan to finish as soon as it goes live in October. As a consequence, Imagine should receive 100% of the recommended rate from January 1, 2025 through June 30, 2026.


An important thing to note about this, is that the QIP portion of our rate is temporary and if everything goes to plan, a person-centered agency should expect to receive less than the full rate once it is based on outcomes. Part of that is recognition that the outcomes sought by the state will not always match up with those appreciated by every client. We want to be careful not to put the State's well-intended but generalized goals for those we serve above theirs. That's one reason to expect the January 1 funding to represent a peak, rather than a plateau.


The other is that California's State Budget is running at a deficit. There is a rainy day fund to help us through if that deficit turns out to be temporary. In the event that decisions have to be made eventually, regional center providers and other systems and organizations funded by the state may face reductions.


Based on this, expect Imagine's spending to climb slower than our funding. Management's goal is that our operations stay sustainable without the QIP program, at least until the state budget is in balance and we know what portion we can expect and aspire to.


As always, thanks to Marty Omoto of CDCAN for amplifying the transparency and circularity of information between the community and policy-makers. If you would like to receive CDCAN's extensive reporting, write to Marty. CDCAN's work is entirely funded by the donations of those of us who benefit. Write to me or to Marty if you'd like to kick in. In the photo is Alex Omoto, Marty's son and my friend, at the Master Plan kickoff meeting, giving events their due.


-Submitted by Doug

Spotlight on Charlie H

We are excited to spotlight our client, Charlie! He is a member of the Coastal Havens community and lives with his housemate, Scott. Together, they bring joy, happiness, and a unique balance to both the community and their household. On October 18th, Charlie celebrated his 24th birthday with his Imagine staff, IHSS staff, and family.

 

Charlie is an amazing person and a vibrant spirit to have around. He is always ready to rock out and gives a thumbs-up to those around him. Charlie loves rock music, which he expresses by playing air guitar, asking staff to play music, or going on car rides to listen to it on loudspeakers. His passion for rock music is evident in the special jacket he wears, featuring his favorite band, Alice In Chains.

 

With so many people in his daily environment, Charlie enjoys exploring the Santa Cruz community, and long joyrides are definitely among his favorite activities, especially when accompanied by music. Like many, Charlie has a playful side; he enjoys watching and laughing at cartoons, with SpongeBob being his favorite. However, he is always open to watching different movies and cartoons with the staff.

 

Charlie appreciates seeing the different personalities among the staff and how they interact with him. He tends to be a laid-back person who loves to hang out, often giggling and laughing at the funny commotion around them at the Willow House. His relationship with Scott is particularly unique; despite their differences, with Scott being more energetic and vocal, Charlie seems content just to hang out and observe his housemate's silly shenanigans.

 

Bringing positive energy, Charlie is a cherished addition to the cozy environment of the Willow House and the CHF community. We sincerely appreciate Charlie and all that he adds to our lives.

 

You are awesome Charlie. Rock on DUDE! *Thumbs up* *Air Guitar*




Submitted by Alexa


Spotlight on Change: R's FHA

Hello, Imagine Family and Friends! 


What is FHA? The Family Home Agency is one of the programs here at Imagine that many people may not be familiar with. I’d like to share more about it and highlight the incredible work our Family Home providers do.


Our FHA model consists of four levels of service available to individuals. Our providers invite individuals to live with them, helping them become part of the family while also taking care of most of their needs. The FHA program provides respite and other support as needed to families and providers. Please feel free to reach out to me if you would like to learn more. (Insert my email link) 


The FHA program has transformed the lives of individuals who once faced difficult and isolating circumstances. It has welcomed them into a caring community, allowing them to experience the love and support that everyone deserves. They can now enjoy fulfilling lives filled with compassion, empathy, and genuine care—just like you and I. 


I’d like to share a heartfelt journey about our client, R. R lived independently and received SLS through Imagine. His life was person-centered and his paid staff minded his challenges and supported his goals and he was at the center of a system built just for him.


But R's family was mostly passed or out of touch and a family was what he wanted the most. A family is not person-centered, but collective and that suited R better. One of his former caregivers offered him that through the FHA program, he accepted and the rest is history.


Ron still lives his life just as he pleases every day. From live music to trips to Disneyland and Gilroy Gardens, R is out there doing what he loves with his family. All while getting the necessary care from his providers. I couldn’t think of a much better place for R to be. It's important to acknowledge that he is currently navigating some difficult times and needs extra support now more than ever. Thankfully, his family has been there for him, advocating tirelessly to ensure that his life remains fulfilling and meaningful. 


R's life is more to his liking shared than it was when it was all about him alone.




Submitted by Stephanie Urbina

Lead / FHA Facilitator




Spotlight on Mariana

MARIANA, MARIANA, MARIANA!

 

Where do I even start? Mariana has been Sophies lead for almost two years and during those two years, their bond has morphed into something straight out of a Hallmark movie. It’s heartwarming to witness but also hilarious because Sophie does not hold back the eye rolls and attitude when Mariana says something Sophie doesn’t like.

               Mariana, is the heart of the house and is often referred to just that way by Sophie's team. She is an exceptional caregiver and always encourages Sophie to be as independent and involved as she can be while also making sure Sophie feels safe and secure. She is also a damn good cook. Like wow. Sophie truly lives the life of a Duchess. 

               Sophies home is also always so warm and inviting and that is partially due to Marianas sunny disposition. I often leave Sophies home with sore cheeks due to an hour straight of laughing and I can’t thank Mariana enough for all the validation and encouragement she has given not only to Sophie but also to myself these past 6 onths I’ve been Sophies facilitator.



-Submitted by Jessica R

Spotlight on Fidel

This month's staff spotlight is a special spotlight because this is a spotlight that was advocated from one of our clients. Our client would like to thank his caregiver, Fidel Zambrano, for going above and beyond in his help and support at work.


Fidel has a full time job during the week at another location and manages to be there available for our consumer during the weekend. Fidel covers many of the shifts that open up during the weekend and his support is felt by our consumer and the whole team. Fidel also has two little ones as seen in the picture Fidel "Jr" and Melanie who we are sure are very proud of him. Our client has a few staff in his team who are always willing to help when needed and we thank them for this but today it's for Fidel Zambrano. Thank you!  

Birthdays & Anniversaries


Staff and Client Birthdays:

BIRTHDAYS:

Patrick C.!!!

Tim O.!!!

Abra O.!!!

Hayley O.!!!

Cynthia H.

Kaylie C.

Jose V.

Hiedi E.

Stephanie U.

Michael S.

Berenice L.

Doug P.

Elizabeth P.

Vanessa M.

Belia M.

Silvia P.

Daisy L.

Jaliyah R.

Angelina H.






ANNIVERSARIES:


Joanna Z. 9yrs!!!

Janet E. 4yrs!!

Sandra F. 1yr!

Eileen R. 1yr!

Julia Z. 1yr!

Isabella R. 1yr!

Hitzel M. 1yr!

Sophia S. 1yr!

Dafne P. 1yr!

Carlos A. 1yr!






Thank you for your commitment!




Imagine Supported Living Services
9065 Soquel Drive
Aptos, Ca 95003

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