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Imagine That... October 2024

In Loving Memory of Cindy Cooper and Damien Tucker-Beck

In Memory of Damien

In Memory of Cindy

Ashlee at the Fairgrounds!

Ryan Enjoying a Yogurt land

Sophie on her Brithday!


Simone puts up with it.

Fair Fun!!


Daniel chalk art

Daniel and his staff at "Blue ball Park"


Haley!!


Haley's Ready for Halloween!


Lia and Abra


Everyone just loves Yogurt land :)


Tom!!


Ian's Art

Doug & Gilbert


Daniel

Eliot & Garrett

Garrett & Carson

Eliot & Rumiro

Sketches expertly drawn by Zach and inexpertly photographed by Doug. Sorry about the reflections.





(So Many) Words and Friends

Credit to AFP

Dear Imagine friends and family,


The month of September was a pretty quiet one but for all the whooping and hollering at birthday parties. There also seems to have been a lot going on at Yogurtland but I'm sure Jessica R can explain.


Since June, a focus of mine has been on a variety of changes to our budget since it was adopted in April. 2025 is set to be the best year for Imagine's funding ever, including if we are here 100 more years. Our goal, as always, is to use the new resources in ways that sustainably produce improvements in life experience for those we serve. It's not less work to do that in good years than it is in bad, but it sure is a happier project. There's more on this topic below and there will be more news to come as the board makes its choices.


Helpful tip from reader (and parent and board member) Will deDiego! Every household can receive free COVID tests again. They may show up as "expired" but the FDA has extended their use by dates. Go here to order yours. These are helpful because, while many of us have grown comfortable with the idea of COVID, every surge still brings problems. Imagine has and will continue to provide tests as needed but it sure is helpful to have your own supply.


OK, short note from me this month. Apologies to Bill for the lack of zingers. As always, I am here for your


In The Year of The Facilitator, a proposal to provide Facilitator incentives.


In the HR Corner, Patty bangs on about the film festival and then slips one in about leave requests ahead of the holidays.


The Person-Centered Evolution this month talks about the world outside of tools.


The Redwood Chronicles this month turns the tables on Jake.


In Community Connections, We're planning a get together in early November.


Our usual stuff in the column around self-determination but also, self-determination participants should be aware that rates for many services on which budgets are based will be rising January 1.


The Advocacy Corner discusses Phase 3 of rate reform, planned for January 1 and destined to remembered in my dotage as "the golden half-year."


Our monthly Transparency at Imagine column invites you to our Board meeting on October 16. Lots of budget stuff!


This month we have our client spotlight on Malcolm. The Staff spotlight is for our friend, Alina. The Spotlight on Change, our new column talks about my walks with Zach.


As ever, I am at your service. If you have any questions, feedback or want to try and outword me, please don't hesitate to get in touch. You can write me here. I look forward to hearing from you.



Gratefully yours,


Doug



Person Centered Evolution

Person-centered thinking tools have an important role to play. They provide for rigor in a complicated conversation and they produce relatively simple documents that are much more supportive of training than longer documents. They can also be helpful for inspiring caregivers, Facilitators. family members and Executive Directors to think more deeply about who we are serving and how to serve them better.


What they don't do is replace respect, curiosity, insight and imagination that can arise as assets every day. Practitioners of person-centered services should no more fetishize the tools than they should the program design.


You know our efforts at supporting a person-centered culture are working when people look for a tool that will clarify a caregiver's insight. Choosing a tool to drag out an insight can be a necessary second-best.

The Redwood Chronicles

This month, we have no story from Jake so here is a fable about him:


One day, a hero named Jake was circling a farm with his friend Connie. When he passed the chickens, he grew wings. 50 yards later, he flew by some sheep and grew wool. Jake flew to some grass under a walnut tree and went nuts. His friend Connie said "OK, Jake, it's time for you to write a story for Doug." Jake shook his wooly head and held up his watering can hands and said "Moo!"


Moral: There's always enough fertilizer to grow stories on a farm.

Human Resources Corner

Hello Everyone, 


We are getting closer to our Annual Disability Film Festival which will be held on November 8, 2024! We are also still looking for films or any other support you can provide for the event. If you would like to volunteer please contact me ASAP.


This year, the Imagine Disability Film Festival will be held at the 418 Project, a theater in downtown Santa Cruz. The 418 Project is a nonprofit organization that supports emerging artists and diverse communities to create a more inclusive world. We are happy to begin our relationship with them, as they allow us to use their space to help further Imagine's mission. Go check out their website and support their mission as well! https://the418project.org


Another thing approaching is the end of the year! Believe it or not, the holidays are just around the corner. We want to remind all Imagine employees that you must submit a Leave Request Form to your Facilitator as soon as possible if you plan to take time off for the holidays. As much as we would like to accommodate every person's request for time off, that becomes really difficult in our industry. That said, we will be approving Leave Requests based on submission date, seniority, and whether you worked last year's holiday. For example, if you worked last Christmas, and you submit a Leave Request ahead of your teammates, you will have a higher chance of having that time off approved. 


This year, we will also be introducing blackout dates for callouts. The dates on the blackout list are 11/28 and 11/29, Thanksgiving Holiday and Native American Heritage Day; December 25th, Christmas Day, December 31st, New Year's Eve, and January 1st, New Year's Day. This means that if you call out of your shift on one of those days, we expect you to provide a doctor's note or other documentation to account for your callout. If you cannot provide acceptable documentation, you will receive a Disciplinary Action Notice. 


This protocol is being introduced to support employees who are taking time away from their families to be with their clients and to ensure that there is enough support available for folks who truly need to miss their shift due to illness or an emergency. We hope this is read and understood with a tone of support and not in any way as a punishment. 


As always, I am here if you would like to talk about this more or if you have any questions or concerns. 


Best Regards, 


Patty Lopez

Assistant Director of Human Resources

Imagine Supported Living Services

Office: 831-464-8355 ext. 112

Cell: (831) 325-7760


The Year of The Facilitator

One of the hardest things to learn as a Facilitator, by common report, is how the parts of the system fit together and lead to good or bad outcomes which lead to better or worse performance by the Facilitators. Performance, for a Facilitator, means great people doing a great job gladly at enriching and protecting the lives and futures of those we serve.


One of the proposals going to the board in October for implementation in 2025 will be a set of incentives through which Facilitators can earn bonuses by addressing the basic factors of team performance. We anticipate rewarding Facilitators for updating records, including person-centered thinking tools in monthly house-meetings, improving caregiver reliability and the achievement of client outcomes. These are all factors which we have often seen neglected by overwhelmed Facilitators and they are all factors of which we have often seen past neglect causing overwhelming situations. Our hope is that these incentives will help Facilitators focus on actions that resist vicious cycles in favor of virtuous ones.


Self-Determination

Self-Determination is now available for any regional center client who chooses it but it sure ain't running smooth. Tentatively, I think it is getting a little better but boy howdy, is there room for improvement to continue.


If I can be of any help, please feel free to contact me. I'm pleased that there are a few current and recent Imagine employees who are developing Independent Facilitation practices and I'll be glad to connect them with those looking.


This month, the Independent Facilitator Roundtable will be October 2, at 11AM. The Zoom link is here, unless it isn't. If you want to attend and the link doesn't open into a zoom, text me.


An important note for people in self-determination related to rate reform (see Advocacy Corner below.) There is no clear requirement that regional centers adjust budgets, especially mid-year, when the cost-neutral budget changes. However, they are permitted to do so and regional centers including SARC are often willing partners in those adjustments. If you receive or are considering self-determination, you may want to reach out to your service coordinator about a new budget.


The Independent Facilitator Network, a confederation of professionals working in. self-determination (which started at Imagine!) has a Slack Channel you can join by clicking here. Individuals receiving services and family members are welcome and it's a great place to have your SDP questions answered by sad, wise experts.


-Submitted by Doug


Community Connections

Thank you to everyone who attended our Zoom meeting. I'm told there's a list waiting for me because Imagine parents think the way to unburden caregivers and Facilitators is for me to be busier. I see you and I see what you're up to.


The October meeting will be in person, but also in November because it normally would fall on Halloween. Look for the real event to be November 7 at Imagine hosted by our friend, Raul. His signature is below but I (Doug) am ghostwriting


Raul Rekow/dp

Santa Cruz Supported Living Services

Associate Director

(925)768-0515

raul@scsls.com

Transparency At Imagine

My dear friends, here is the financial audit for the year that ended June 30, 2023. We are waiting for our accountants to complete a restatement of our past tax filings to reflect completed audits for all years, after which we will begin the process of re-establishing our non-profit status for the state. Our federal non-profit status stayed healthy.


The next board meeting is scheduled for Wednesday, October 16. There will be a proposal for a mid-year budget change to include one and a half new positions and to increase caregiver compensation. That proposal may be tabled to the December meeting as there is a lot of complexity to our new financial structure and to the proposals.


Our board meetings are open to all and if you email Maggie she'll make sure you get in and fed and heard. The agenda for the meeting will include a proposed budget change to recognize and make good, prudent use of good fortune.


We are still recruiting board members. We are working to diversify the board and to add a GAAP-trained treasurer. An attorney wouldn't be bad either. Neither would you. If you know someone with a passion for our mission who might like to volunteer, please write to me.


-Submitted by Doug

Advocacy Corner

The 2024-2025 California State Budget Act has the third and final phase of rate reform set to take place January 1 and there has been a flurry of detail released by the Department of Developmental Services in late September.


Under Phase 3, service providers, including Supported Living Agencies, are to receive a baseline rate equal to 90% of the Burns and Associates Rate Study recommendation and lose any "unbundled funding" (in the case of Imagine, this means mileage reimbursement and administrative fees.) Additionally, agencies will have the opportunity to earn the remaining 10% by hitting certain quality goals, through a program called Quality Incentive Payments or QIP.


The rate study is also helpful in benchmarking caregiver compensation. Today, Imagine's rates are below 85% of the recommended rate, and our average caregiver wage exceeds 90% of those recommended. It is proposed to the board of directors that when our revenues are at 90% of the modeled rate, that we can exceed 100% of the caregiver compensation.


The QIP program, for the first 18 months of its existence, is going to be a little funny. Because the work of designing good and valid outcome measures is not complete (the workgroup is still adjusting its vision statement after two years,) the QIP through June 2026 will be earned through administrative activities, half of which I completed in August and the other half of which I plan to finish as soon as it goes live in October. As a consequence, Imagine should receive 100% of the recommended rate from January 1, 2025 through June 30, 2026.


An important think to note about this, is that the QIP portion of our rate is temporary and if everything goes to plan, a person-centered agency should expect to receive less than the full rate once it is based on outcomes. Part of that is recognition that the outcomes sought by the state will not always match up with those appreciated by every client. We want to be careful not to put the State's well-intended but generalized goals for those we serve above theirs. That's one reason to expect the January 1 funding to represent a peak, rather than a plateau.


The other is that California's State Budget is running at a deficit. There is a rainy day fund to help us through if that deficit turns out temporary. In the event that decisions have to be made eventually, regional center providers and other systems and organizations funded by the state may face reductions.


Based on this, expect Imagine's spending to climb slower than our funding. Management's goal is that our operations stay sustainable without the QIP program.


As always, thanks to Marty Omoto of CDCAN for amplifying the transparency and circularity of information between the community and policy-makers. If you would like to receive CDCAN's extensive reporting, write to Marty. CDCAN's work is entirely funded by the donations of those of us who benefit. Write to me or to Marty if you'd like to kick in. In the photo is Alex Omoto, Marty's son and my friend, at the Master Plan kickoff meeting, giving events their due.


-Submitted by Doug

Spotlight on Malcolm

First off, Happy 71 Years Young Malcom!

We had a really great time celebrating Malcolm on the 20th. The attendance was heartwarming and such a great day of celebration. Malcolm was super happy with his carrot cake! Thank you all that came! 

 

Malcolm has overcome some outstanding hardships the last few years/months. Malcolm has not let these things redefine who he is, on the contrary! He took life by the horns and is living life the way he has always wanted to. Malcolm is in the year of self-growth. 

 

Malcolm is at a stage that he could retire if he wanted to, but no, he finds great personal gain and value from working. Malcolm serves all of Santa Cruz by dedicating 2 days of his week at the Dimeo Recycling Center and is proud of his helping hand to help keep the world and our community clean and safe. 

 

On Malcolm’s days off, he is very routine oriented and uses that routine to manage his home and personal chores well. He has branched out his tastebuds and has learned by the help of his staff to cook new foods. Malcolm used to rely on frozen meals but now is proud to tell me he meal prepped his chorizo and eggs for his morning breakfast, or that he made his sandwiches for the next few days. When I stop by, he is usually enjoying a top of the line meal prepared by his staff. Malcolm has been determined to keep busy and not become a couch potato. He wanted to restore and refinish his outdoor table. He day in and day out sanded his table and chairs to prep it for staining. He enlisted his Saturday staff to help him with this project. It sure is beautiful and ready to have people over for a BBQ. Saturdays are also a non-routine day, where he and his staff will explore different areas in Santa Cruz. Malcolm has gone to the Strawberry Festival, Camp Harmon, County Fair, Natural History Museum Festival, and much more. On Sundays he gives his time to his church first thing in the morning before anyone arrives, by setting up the tables, chairs, makes the coffee, and raises the flags. He attends the service he then does everything in reverse, bringing down the flags, breaking down the tables, and stacking the chairs. Once he gets home, he tends to his garden and prepares for the next week.

 

Malcolm has lovely routines such as going for ocean sidewalks, listening to oldies and asking Alexa what the weather is going to be. He talks to his family almost daily after reconnecting and has been spending a lot more time with his sister Janet. 

 

Malcolm, you are one of a kind and I adore you and love being your Facilitator. Keep being the amazing person that you are!



Submitted by Jessica O(g)


Spotlight on Change: Chats with Zach


At the core of person-centered thinking is the recognition that communication is foundational but not basic. However you are used to hearing and seeing everyone is not the best way to hear and see everyone.


In my nearly quarter-century in this field, my friend Zach has taught me that better than any other person, and I appreciate him. When I first got to know Zach, years before I came to Imagine, I read his body language through the filter of my traditional client and the message I understood was "If you can pretend I'm not here, I'll do you the same favor. That would be great. Thanks. Bye." In my eagerness to be respectful and person-centered, I honored the request I had received.


Several years later, he expressed to someone else that I never show much interest in him. It was only then that I realized that rather than being person-centered, I was instead showing prejudice. I started making a point of asking him about himself and processing the expression of violation through earlier failures to understand him.


With coaching from his mother, I learned new ways of asking him about himself without putting him on the spot. I'm currently taking, along with other caregivers in his life, a course in communication that was funded through his self-determination program.


Every other week, barring the sorts of things that mess up my regular schedule regularly, Zach and I go for a walk together. A lot of the time we walk in silence. A lot of the time, he or I struggle with communication. But often he tells me stories, something that never used to happen. And sometimes, out of a clear blue sky, he shares a goal he has or hasn't.


Just getting to good information can be life-changing for caregivers and for the people served. It can be a big job, and it can be a big job that resists shortcuts. But it's fun, enormously helpful professionally and really helps get your steps in.




 -Submitted by Doug

Spotlight on Alina

We bid a happy sad farewell to Alina, which is the perfect kind of farewell to bid Alina. In her almost four years with Imagine, Alina has been a caregiver, a Facilitator, a caregiver and then another caregiver. She is so kind, and always wants the best for everyone from big clients to tiny dogs.


Alina is moving back to Southern California with her partner, nesting and getting ready for her first furless baby.


Because her kindness carries so much force, you really have to see and hear her to know how smart and thoughtful, competent and funny she is. She has deep thoughts on many topics and deep feelings on every topic. We will miss her but really want to hold the baby.


Best wishes, Alina


-Submitted by Doug and Jessica R

Birthdays & Anniversaries


Staff and Client Birthdays:

BIRTHDAYS:

Charlie T.!!

Ashlee D.!!

Charlie H.!!

Karen C.!!

Noelia C.

Janeth A.

Janet P.

Gilberto C.

Patty L.

Micaiah H.

Nataly D.

Jamie L.

Cloe H.

Wendy T.







ANNIVERSARIES:


Raquel N. 10yrs!!!!!

Vanessa M. 7yr!!!!

Kenia P. 4yrs!!!

Silvia M. 2yrs!!

John B. 2yrs!!

Jessica B. 2yrs!!

Tlayeli N. 2yrs!!

Kennon C. 2yrs!!

Kelly B. 2yrs!!

Noelia B. 2yrs!!

Alexa G. 2yrs!!

John A. 2yrs!!

Melani S. 2yrs!!

Jazleen J. 2yrs!!

Brian L. 1yr!

Cloe H. 1yr!

Kaylie C. 1yr!

Linda T. 1yr!

Raquel P. 1yr!






Thank you for your commitment!




Imagine Supported Living Services
9065 Soquel Drive
Aptos, Ca 95003

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