Imagine That...March 2022
In Loving Memory of Dean Wilson and Dana Hackett
The Imagine Endowment
We have an endowment to support Imagine's future. Beginning this year, Imagine will receive regular payments of the returns from these funds. Initially, we expect the impact to be small but as the endowment grows, it holds the promise of helping Imagine help others through hard times to come.

If you are considering a gift to the endowment, either right now or as part of a giving plan or bequest, we have information available here. And thank you.

To make direct contributions please make checks payable to; The Community Foundation of Santa Cruz County.  Designate the "Imagine Supported Living Services Fund". Mail to;   Community Foundation of Santa Cruz County, 7807 Soquel Dr., Aptos, Ca.  95003.

-Submitted by Doug
The Service Sector
Hello Imagine Family, 

We enter March with a little more hope after seeing a reduction in COVID-19 disrupting our services. This has given us a little more breathing room to ensure services are as stable as possible during this time.

This month at the office we have looked at some of our systems involved in consumer specific information. Each consumer has unique services customized to their support needs as well as a variety of functions that their facilitator helps them with. A vulnerable period for a consumer’s case can be when there is a change of facilitator as information that is not documented can get lost during or after the transition. Whether a facilitator is on vacation, out sick or transitioning out of their role it is vital that every aspect of their support role for each of their consumers is well documented so there is the least amount of disruption possible. This level of documentation can be a challenge to do well and maintain but can be vital in certain circumstances. Having a focus on these types of systems is also part of our overall focus on proactive verses reactive strategies. 

These systems will be tested soon when one our long-standing facilitators Heather Miller transitions out of her role. Heather will be transitioning to being Imagine's new bookkeeper after 6 years in the facilitator role. We will be interviewing candidates over the next few weeks and hopefully in next month’s newsletter I can announce our newest member of the management team. A thorough and comprehensive transition and training period for a new facilitator has proven to be vital both to the facilitator not burning out early and their teams not being negatively affected. 

As always if a consumer, parent, or conservator would like to see the transition material set up for their team or would like to be more collaborative in the process I encourage setting up a meeting with myself or the designated facilitator. 

For now that’s all from me but have a great March everybody, Spring is just around the corner!


Charlie Miller
Director of Services 
Office: (831) 464-8355 ext. 103
Mobile: (831) 428-1731

HR Corner
Hello all, 

I hope everyone is staying safe and healthy. I really want to thank everyone who rushed me their COVID-booster information. We are in a much better place coming into today's State Booster mandate. If you have not sent me your booster information and might not be able to work, I have called you. We'll be furloughing employees who fall out of compliance.

And I hesitate to declare any kind of victory over COVID, but since the Omicron surge seems to have ended, I really want to thank all of the staff at Imagine for the sacrifices you have made protecting our clients and each other. Your heroism is seen, felt and appreciated.

Finally, recruiting seems to have picked up a little. But we still have lots of open positions. You know who we like hiring the most? The friends and family of the people we already value that work here.

A quick reminder regarding our Referral Bonus Program:

Imagine is offering an elevated bonus for referrals. Imagine will pay $200 for part-time and $400 for full-time hires, respectively. Referral bonuses will be paid out after the employee has worked a full pay period. This offer is available to anyone already on Imagine's payroll.

  1. When you have referred someone, make sure to contact me or your facilitator to let us know they will or have filled out an application.
  2. Let your referral know to list you as a reference in their application. 
  3. If your referral does not complete all of their scheduled shifts during their first pay period working at Imagine, we will not consider this a successful referral and you will not receive a bonus. Please keep reliability in mind when referring someone to us! 

Patty Lopez 
HR Manager 
Imagine Supported Living Services 
831-464-8355 ext. 112
Cell: (831) 325-7760

Self-Determination is now available for any regional center client who chooses it but it seems to be a slow process enrolling. If I can be of any help, please feel free to contact me. I'm pleased that there are a few current and recent Imagine employees who are developing Independent Facilitation practices and I'll be glad to connect them with those looking.

This month, the Independent Facilitator Roundtable will be tomorrow, March 2 at 11AM. The Zoom link is right here. For people interested in Self-determination, there is also a monthly zoom event to introduce individuals and families to Independent Facilitators. It's the third Friday of each month and the time is supposed to rotate but we seem stuck on 2:30-4. Let me know if you're interested and I'll send the link and confirmation of the time.

-Submitted by Doug
Community Connections
March 2022


Let’s meet up IN PERSON! for a gathering of Imagine parents. 

I’ll have some light refreshments on hand and we can share casual, relaxed time together for no particular reason, or bring a reason if you like. We will be in an outdoor courtyard setting. Hope to see you there. 

Piedmont Court at 260 High St. (Highland is cross street)  
Please enter up the front stairs on High Street. 
If the front door is locked, call me at (831) 818-2501.
Come through lobby and find us in the courtyard. 

Susan Douglass, Imagine parent, BOD member     831-818-2501

Transparency At Imagine
Our next board meeting will be held April 16, at 11:00. Write to Norma if you'd like to attend. We will take up next year's budget, If you will be attending, and I hope you will be, here's the homework. Also, we hope (dimly) to have two years' audits to present.

We are still recruiting board members. We are working to diversify the board and to add a GAAP-trained treasurer. An attorney wouldn't be bad either.

-Submitted by Doug
Advocacy Corner
As it was last month, so it is now. The Governor's budget is in front of the legislature with a revised version and final hearings coming in May. The budget looks good for Imagine with increased funding coming. We don't have a final number for our new rate. But as we start our own budget process, we expect to earmark about half of the new funds to eliminate our COVID-era deficit and the other half to increase wages with a primary emphasis on awake, direct care staff.

There is a survey being conducted by the state of service provider agencies meant to track direct care longevity and skills. The hope is that this data and similar future surveys will help encourage the state to invest in our very worthy direct care staff for future policy choices.

As always, thanks to Marty Omoto of CDCAN for amplifying the transparency and circularity of information between the community and policy-makers. If you would like to receive CDCAN's extensive reporting, write to Marty. If you're exhausted from sending all that money to Imagine but still have money sitting around accusing you, supporting CDCAN supports our community.

-Submitted by Doug
Person Centered Evolution
A common misconception about Person-Centered Thinking is that it is passive and subject to the moods and impulses of the person served. In truth, we are always compelled to wish more and better, richer, safer and more meaningful lives through the support we provide. That can and should include training as well service. Doing with and helping to do along with doing for.

There is a tool in the PCT-ELP toolkit called "Presence To Contribution." You can download a sample here. The tool asks the practioner to consider, for the individual, what different levels of contribution would look like. For example, a person might benefit from support learning to cook. Using the tool, the support provider might start where the individual begins simply by observing the process, and then describe that individual discussing the process while it happens. The next step might be to describe how the individual can share the task and finally do it themselves. One osso buco with paté ganache and fried okra coming right up!

In the beginning, the tool can be a reminder to support staff to be patient, in the end a reminder to get out of the way.

-Submitted by Doug

Staff Spotlight
For this month’s staff spotlight I would like to recognize Kenia Valdez. Kenia is an exquisite human being with a heart of gold. She has served a few of our consumers with Imagine and leaves a lasting impression. One of our consumers still calls her to let her know that she misses her and asks when she will work with her again. Kenia has picked up shifts with her JUST so she could spend a day with her. Just before I had the privilege of working with Kenia, she had gone through the tragic loss of our dear friend Dean. This was a tough loss for Kenia as she has a way of forming special bonds with her clients. Not only did she lose a client, but she lost a friend. It’s always a pleasure to work a shift with Kenia because of the passion she has for working with our friends. Kenia started working with one of our newest friends Scottie G in October of 2021. If she isn’t doing an art project or baking with Scottie, then she is chasing him around the house as he runs away giggling. If Kenia stops Scottie will come up to her to get her attention and run away laughing until Kenia chases him again, both filling the house with joy and laughter. She has been there for Scott, his family, and her team by working two or more weeks straight with maybe a day in between, during one of the toughest times the team will have to endure. Her and Scotty got through these times by a shared love for Adel. So, if you ever go by the Willow house, you are sure to smell something yummy cooking or baking or hear laughter or Adel. Thanks to our employee Kenia! Thank you for all you do Kenia. It’s a pleasure being your Facilitator. 

-Submitted by Jessica

Birthdays & Anniversaries
Staff and Client Birthdays:


Staff Anniversaries:

Dafne - 5 Years!
Janet - 5 Years!
Erik - 3 Years!
Brenda - 2 Years!
Jessica - 2 Years!
Daisy - 2 Years!
Crystal - 1 Year!
Janett - 1 Year!
Anna - 1 Year!
Laura - 1 Year!