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When an e-commerce company wants to sell a pair of running shoes online, the path to a conversion is relatively straightforward. The customer views high-resolution photos from multiple angles, reads a breakdown of the materials, checks the size chart, and presses buy. If the shoes don't fit, they send them back.
But if you run a service-based business—whether you are a high-end residential remodeling contractor, a financial consultant, an ophthalmologist, or a specialized B2B firm—your online sales process looks entirely different.
You aren't selling a tangible product that someone can touch, see, or test-drive. You are selling a promise.
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