August 15, 2022

FRP Connections:

Total CSR Training

Dear Agency Partners and Leadership,

As a follow up to the Total CSR Agency Training at the recent Sales Leadership meetings, a comprehensive training meeting has been scheduled to ensure all agencies are provided with the necessary information to access and utilize this tool. 

This introductory session is scheduled for Thursday, August 25, at 2 p.m. (ET). An invitation will be sent to each FRP agency principal; feel free to forward to other managers within your company. This session is reserved only for leadership in manager roles and is not for all team members.

Here is a direct link to the Zoom Meeting. A reminder will follow. Below are highlights of the CSR Training. 

Michelle Young

Director of Learning & Development

Foundation Risk Partners

Highlights of the Training

·    How to add employees to the system

·    How to assign compatibility assessments to your employees

·    How to read/understand compatibility reports

·    How to assign expertise assessments to your employees

·    How to view/understand the expertise results

·    How to assign training

·    What notifications are available to you and where to sign up for them

·    How to view the courses in full and move freely through them

·    How to view employee progress/test results/logins

·    How to understand what areas the employees may be struggling with

·    How to navigate the support center

" I have had two team members in Commercial Lines complete the Total CSR program, which is equivalent to Florida's 440 License class. Total CSR provides a broad overview with scenarios of how coverages are applied, sample forms and endorsements in each category. Another team member completed parts of the Advanced program, which she raved about, providing her with working knowledge on Workers' Comp coverage in other states. I definitely feel Total CSR program is a huge added value to our organization."

Angela Ooley,

Training & Development Team Leader

Acentria Insurance