COVID-19 Newsletter Update March 24, 2020 Newsletters updated daily; please check that you are reading the most recent edition.

MESSAGE FROM TODD BURCH - President and Chief Executive Officer A fight is going on within each person, family, community, state and country. It is a terrible fight between two wolves. The two wolves are equally matched in terms of size and strength. One is driven by fear of not having enough, anger at the what is difficult to understand, envy of what others possess, self-sorrow for the disruption to their routine, resentment of others, inferiority complexes driven by a loss of control, lies, and rumors. The other is driven by hope for our future, joy for precious time with loved ones, generosity from our community to support us during this fight, empathy from our caregivers to a community in need, truth about how we are pulling together, the compassionate heart of a caregiver, faith in each other, and love for one another. Which wolf will win? The one that you feed. Make no mistake about it. We are in the fight of our lives to save the lives of our family, friends, and neighbors. We have to fight this battle together as brothers and sisters, and we will prevail as family. Be sure every action you take and word you speak feeds the right wolf. Adapted from Tale of Two Wolves by Billy Graham

NEW INFORMATION AS OF 3/24/2020 STATUS OF COVID-19 STATUS AT McLAREN NORTHERN MICHIGAN As of Tuesday, March 24 there is still only one confirmed COVID-19 patient at McLaren Northern Michigan. Tests are pending for other patients currently hospitalized at McLaren Northern Michigan.

SURGERY VISITOR POLICY CHANGE  Your safety, and the safety of your care support person are our number one goal. For this reason, McLaren Northern Michigan is no longer allowing visitors for our surgical patients. This will decrease the risk of exposure to your care support person, who is critical to your recovery. We are committed to keeping your care support person informed throughout your procedure.    If you experience limited mobility and require assistance entering the building, please inform us during the registration process and your pre-op nurse will meet you at the main entrance.    NEW COVID-19 ONLINE RESOURCES AVAILABLE Learn more about COVID-19 and check your symptoms online. The CDC Symptom Checker is now available as a way for you (age 2+) to help identify the level of care you may need. Visit our website. IMPORTANT REMINDERS

HEALTH DEPARTMENT OF NORTHWEST MICHIGAN UPDATE The Health Department will be releasing an informational update daily by 4:00 p.m on their website . As testing capacity continues to expand and the results increase accordingly, it is not feasible to report each separate result. LEARN MORE

COMMUNITY SUPPORT McLaren Northern Michigan Foundation Seeks Medical Supplies READ MORE HERE McLaren Northern Michigan Accepting Donations of Homemade Masks PLEASE FOLLOW THESE GUIDELINES TO DONATE HOMEMADE MASKS Foundation establishes emergency response fund  As the situation continues to evolve, many generous and concerned donors have asked how they can help. McLaren Northern Michigan Foundation has created an Emergency Response Fund to ensure that McLaren Northern Michigan is equipped with the resources and flexibility required to meet the critical and emerging needs of our hospital, our caregivers, and our patients in times of crisis. LEARN MORE

PUBLIC TRIAGE PHONE LINE

McLARENNOW - TELEHEALTH SERVICE McLarenNow App There is a telehealth urgent care opportunity through the McLaren COVID-19 website. The cost is $29.

NEWS & STORIES Hospitals, health department look to 'reduce community spread as much as possible'  First COVID-19 Presumptive Positive Case at McLaren Northern Michigan  Petoskey Plastic to Manufacture Isolation Gowns for McLaren Health Care  First Cases of COVID-19 Reported in Emmet and Charlevoix Counties McLaren Northern Michigan Prepares for COVID-19 Crisis Despite National Testing Shortage A Message From Our Medical Director of Infection Prevention

HELPFUL TIPS FROM McLAREN HEALTH CARE Self-Quarantine Instructions for COVID-19 Taking Care of Your Mental Health

PATIENT ENTRY PROTOCOL Per Governor Whitmer's Executive Order all individuals must be screened before entering any health care facility. When you arrive at a McLaren facility you will be asked several screening questions before entering the building. You may be asked to put on a mask before entering the building.  Petoskey Entrances for Patients: Medical Office Building (Burns Clinic) Hospital Main Entrance Emergency Department - all patients entering through this area will receive a temperature reading and pulse oxygen reading Cheboygan Campus Entrances for Patients: Medical Office Building Emergency Department - all patients entering through this area will receive a temperature reading and pulse oxygen reading Valet Service in Petoskey is no longer available until further notice.

VISITOR RESTRICTION AND CLOSURES See the full list of Visitor Restrictions HERE. See the full list of Elective and Services Updates HERE.