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Your member ID is changing. As a courtesy, you will receive a new ID card the week of September 13. Keep an eye on your mailbox!
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You’re getting access to a new, enhanced member portal. The new portal will launch September 13. If you already have a username and password to manage your Delta Dental benefits online, you can use that information to sign into the new member portal. If you’ve never managed your Delta Dental benefits online, you can create an account after September 13. You’ll need your new member ID to complete your registration.
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You’ll call a different number for customer service. Starting September 13, if you have questions about your coverage or need assistance paying your bill, please call 800.894.2961.
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Your billing frequency will change if you're currently on a semi-annual payment schedule. If you are on a semi-annual schedule will automatically be moved to a monthly payment schedule when your next payment is due.
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You'll send annual check payments to a different address. If you are on an annual payment schedule and pay by check, you will need to remit payment to our new billing address to avoid a disruption in service: Delta Dental of Arizona, Attn: Individual Payments, PO Box 741733, Los Angeles, CA 90074-1733
One last thing: It’s important to note that our system enhancements only affect how we manage your dental plan behind-the-scenes and there are no changes to your plan coverage.
We apologize for any inconvenience these changes may cause and are working hard to make sure this is a smooth transition for you. We know you have many options for dental benefits and thank you for choosing Delta Dental of Arizona!
