We understand that you may be facing unexpected financial challenges during these trying times. To help relieve the stress that may be associated with making your loan payments right now, we have implemented automatic one-month loan deferrals for qualified First Commerce loans. 
Automatic One-Month Loan Deferral for Qualified
Loans Due Between April 20-May 19

We have automatically extended the due date for qualified First Commerce loans, including Auto Loans, Revolving Lines of Credit, RVs, and credit cards with due dates between April 20 and May 19, 2020 . This deferral applies for all non-Real Estate related consumer and business loans that were current as of March 19, 2020. In most cases, depending on how you set up your payment, there is nothing you need to do for the automatic deferral to take place – we have taken care of everything for you. Please read on for specific details.
 
Note: Automatic loan deferrals will not be applied for first mortgages, home equity/HELOC/Milestone Mortgages, business real estate secured loans, or for members who pay their credit cards in full each month and loans with payments that were 90 days or more past due as of April 20, 2020. In any of these situations, or if you need assistance for any reason, please contact us directly by calling 1.800.533.5772, pressing 1 and then ext. 1230.
As always, you have the choice to make your regular loan payment or additional payments at any time. Contactless payments may be made through Digital Banking , Video Teller Service and the Contact Center.
ACTION NEEDED FOR CONSUMER AND
BUSINESS REAL ESTATE-RELATED LOANS

In order to defer due dates for consumer and business loans secured by real estate (building or land), members must take action and initiate the process. We’ve created quick and easy processes for you to “opt in” and take advantage of a one-month loan deferral on these loans.

Get more details on our COVID-19 Loan Deferral Relief web page
What You Need to Know About Your Automatic Loan Deferral

  • Effect on Loan Due Date. For loans with monthly and semi-monthly due dates that fall between April 20 and May 19, the due date will be pushed to the same date(s) of the following month (e.g., for a loan with an upcoming due date of April 25, we will push the due date to May 25). For loans that are paid weekly or bi-weekly, due dates will be pushed out four weeks (e.g., for a loan with an upcoming due date of April 25, we will push the due date to May 23).

  • Payment Drafted from a First Commerce Account. If First Commerce set up your automatic transfer, there’s nothing you need to do. If you set up a recurring loan payment in digital banking, you will need to go into the Digital Activity Center to modify your transfer to start with the next due date.

  • Payment Drafted from Another Financial Institution. If your loan payment is automatically drafted from an account at a financial institution other than First Commerce, you have options. Depending on how your payment from your other financial institution was set up, your payment may still come to First Commerce, but should be made available in your savings or checking account instead of being applied to your loan. 
  •  Contact your other financial institution to request pausing your payment for one month or, if you would like to make your payment, simply transfer the funds to the loan. For security reasons, First Commerce is not able to request a pause in payments on your behalf with the other financial institution.
Additional Resources and Assistance

For updates on our response to the COVID-19 pandemic, visit our COVID-19 Response web page, as well as our Economic Impact Payments web page. On these pages, you will find information including:

  • Links to find out the status of Economic Impact or “Stimulus” Payments
  • FCCU COVID19 Financial Relief Programs
  • Protecting Yourself from Fraud & Scams
  • Free Digital Banking & Mobile Deposit Quick & Easy Online Enrollment and Information
  • Enrollment information for Free Real-Time Text/Email Alerts
  • An Overview of Video Teller Service
  • Financial Center Locations and Hours To Schedule “Contactless” Appointments For Material Needs Only
  • Updates on federal Paycheck Protection Program Loans for Businesses and Independent Contractors
  • How We’re Helping Our Local Businesses And Communities Through #LocalStrong
Disclosures: 
* Automatic Loan Deferral:  Your loan maturity will be extended and regular payments will resume after the deferred payment period. Finance charges will continue to accrue as outlined in your Loanliner Agreement, Retail Installment Sales Contract or Credit Card Agreement during the deferment period. Deferred payments may not be covered under GAP waiver agreements. Members with loans more than 90 days past due as of April 20 must contact us. For FCCU Credit Card members who typically pay their credit card balance in full each month, we will not apply this deferment automatically as that would cause interest to accrue. If you would like to take advantage of the deferment knowing you will have interest accrue, please contact us directly.  For consumer and business real estate-related loans, members must initiate the deferral process; please visit the COVID-19 Loan Deferral Relief page on our website for details. Regular deferment fees will be waived.