Compass Reminders
Certification Renewal Reminder:
After renewing your GFCO certification, your updated certificates will be available in the Compass portal—just head to the Certificates section in the left-hand menu. Please allow up to 3 business days after payment for the updates to appear. Need them sooner? Reach out to your GFCO Account Relationship Representative or email gfco.clientsupport@gluten.org.
Ingredient Selection in Compass:
Compass serves as your official record for certified products and ingredients. When selecting ingredients from our directory, choose the one that most accurately matches the item you’re using.
When matching ingredients avoid selecting generic options like “Natural Flavor” if a more specific choice is available (e.g., “Flavor, Lemon, Natural”), as general terms may lead to delays or requests for additional documentation. If you can’t find a match to an ingredient in the directory, there is a link below the ingredient name field to request that it be added. Using incorrect or overly generic ingredient names can also cause issues during audits. If our auditors can’t match what’s on-site to what’s listed in Compass, it may result in non-conformance. Accuracy here helps streamline both reviews and audits. Ingredient records also have fields for RMC/codes that can be used to provide additional identifying or contextual data if needed.
Exclude Other Certifications in Ingredient Names:
Please do not include the names of other certifications—such as organic, non-GMO, Kosher, or RSPO—within ingredient names. These references aren’t necessary and may disrupt processing.
Submitting New Ingredients:
When submitting a new ingredient not yet in our directory, we’ll either match it or create a new entry. To help us do this efficiently, provide complete ingredient names—not abbreviations or part numbers, in the name. The ingredient RMC/Code or Notes fields can be used for any additional identifiers or contextual data.
Proficiency Testing Reports:
If you participate in the GFCO Proficiency Testing program, your reports will be uploaded to the Plant Profile section of your Compass portal a few days after you receive them by email.
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