5 Important Reminders

Special Edition

1) Provider Closure - Non-Operational Days

Each fiscal year child care providers who have written policies on file requiring payment for days their program is closed are eligible for 10 paid non-operational days by CDA. If more than ten (10) non-operational days are marked, CDA will only pay the first ten (10) days in chronological order, unless otherwise specified by provider.


Provider is responsible to clearly mark on the attendance record if payment is expected for a closure day (holiday or other reason) for both subsidized and non-subsidized families.


Providers who do not have their written policies on file with CDA will not be paid for closure days.


A CDA team member may reach out to you if any clarification is needed on your closure days for fiscal year July 1st, 2025 – June 30th, 2026. If you have updated your written policies or have not supplied them to CDA, please contact your Provider Specialist at (619) 427-4411 immediately to update your file. If you expect payment for holidays and provider vacation, please specify which days you will be requesting reimbursement from CDA.


The parent/caretaker is responsible for the reimbursement of non-operational days that exceed the maximum 10 allowable non-operational days per year and/or any days not reimbursed by the subsidized child care program. If you have any changes in your non-operational days once you have submitted your contractual terms, you must update your information with us PRIOR to the date of the non-operational day you are requesting reimbursement for. CDA will not adjust reimbursement for non-operational days retro-actively.


If you request a day on your attendance record that is not listed on your contractual terms/parent handbook, this day will not be reimbursable.

2) End of the Fiscal Year Reminder

Due to the closing of the Fiscal Year every June 30th and CDA’s reporting and reimbursement timelines required by the California Department of Social Services, the due date to submit all Attendance Records for the Fiscal Year 2024-2025 is August 31st to ensure timely reimbursement.


Reimbursement will be issued within 21 calendar days of receipt of a complete Attendance Record.

3) Annual Survey Results

As part of our ongoing commitment to supporting child care providers, we recently conducted our Annual Child Care Payment Program Survey.


THANK YOU to everyone who took the time to share your feedback—it plays a critical role in shaping our services and securing funding that benefits both families and child care providers. We’re excited to share the results with you.


Here’s what providers shared about their experience with CDA:


  • 89% said CDA staff are knowledgeable, helpful, and friendly
  • 93% found our program information and resources to be helpful
  • 93% reported receiving child care reimbursements within 21 calendar days, in line with CDA’s Reimbursement Schedule
  • 81% said the CareConnect Provider Portal makes digital attendance submission quick and easy
  • 90% agreed that enrolling in direct deposit is easy and saves time
  • 85% said our weekly newsletter, program guidelines, flyers, updates, and tutorial videos are helpful
  • 95% were satisfied with the overall quality of CDA’s services


We’re proud to support your child care business and grateful for the work you do in our community. Thank you for partnering with us to provide affordable, high-quality child care to families!

4) Office Locations

CDA has grown and we now have 3 office locations. Our locations offer a range of essential services, including scheduled appointments, walk-in assistance, and document drop-offs.


A 24/7 drop box is available outside the building for your convenience to submit attendance records and/or documents.


Office Locations:

  • Bonita
  • Kearny Mesa
  • National City


Click the button below to access our office directions and drop box flyers:

5) Tomorrow: Back to School Resource Fair

Join us and explore valuable resources, children's activities, and backpack and school supplies distribution to the first 300 children who attend the event (until supplies last).

 

  • Saturday, July 12, 2025 
  • 10:30 AM-12:30 PM
  • CDA Kearny Mesa Office: 5473 Kearny Villa Road, San Diego, CA 92123


Click the image to access the flyer. See you there!

Our Mission: To empower and promote the well-being of families, child care providers, and the greater community through financial and support services.

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